Visits Processing Officer

Queensland Corrective Services; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Corrective Services is seeking a Visits Processing Officer to coordinate and process visitor applications at a correctional centre, maintaining accurate records and ensuring confidentiality. You will relay visit procedures, confirm bookings on arrival, and direct visitors as needed.

The role involves handling visitation information, answering queries from the public and relatives of prisoners, and managing workflow to meet priorities while working within custodial services policies

Qualifications

• Experience coordinating and processing visitor applications.
• Input and maintain records of visitor details.
• Maintain confidentiality of documentation handled.
• Provide information on visit procedures, times and frequencies.

Responsibilities

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate records of visitor details.
• Relay information regarding visits procedure at time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by prioritising tasks for timely completion.
• Answer queries from members of the public and relatives of prisoners.
• Provide information on visit times, days, duration and frequency of visits.
• Receive monies and approved items of prisoner property.

Skills

Visit coordination

Records management

Confidentiality handling

Customer service

Job description

QCS provides safe, modern, and responsive correctional services which rehabilitate prisoners and offenders and prevent crime making Queensland safer. QCS staff come from all walks of life and are united by the rewarding, exciting and dynamic lifestyle of working in corrective services.

Southern Region Command, Custodial Operations Division is responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management of adult prisoners held in secure custody correctional centres across Queensland.

In this role you will be responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.

The Primary Accountabilities Of The Visits Processing Officer Include

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Ensure confidentiality of all documentation handled and maintain a sure filing system.
• Relay information regarding visits procedure at time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
• Answer queries from members of the general public and relatives and friends of prisoners.
• Provide information service relating to visit times, days, duration and frequency of visits.
• Maintain confidentiality when dealing with visitors.
• Receive monies and approved items of prisoner property from and to external parties.
• Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

Other Conditions And Requirements

There may be instances where the incumbent will be required to work hours outside the normal work hours, undertake travel to other locations, or temporarily work from an alternate location.

2x Temporary full-time positions: 1x until 06/04/2027 & 1x until 12/12/2027

Applications to remain current for 12 months.

Occupational group Administration