Virtualization Backup Engineer - Tech Support Lead

Veeam; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

20 vacation days + 4 Veeam Days

Private medical insurance

Wellbeing allowance

Volunteer hours

Job summary

Veeam Software is seeking a Virtualization Backup Engineer to join our Technical Customer Support team. In this role you will troubleshoot complex backup and virtualization issues, coordinate with IT professionals, and guide customers toward rapid resolution.

You will work with Windows Server environments (2016–2025), VMware ESX(i), Hyper-V, and related technologies, documenting all interactions and maintaining SLA-quality service while continuously learning.

Qualifications

• Fluent English in reading, writing and speaking.
• Proficient with Windows Server 2016/2019/2022/2025 and Windows 10/11.
• Strong TCP/IP networking knowledge and firewall/DNS/DHCP basics.
• Experience with VMware ESX(i), Hyper-V, Exchange server administration; SQL/Oracle DB knowledge.
• Quick learner, capable of ownership and clear customer communication.
• Excellent time management in a fast-paced environment.

Responsibilities

• Troubleshoot and analyze customer issues, including log investigations.
• Act as technical focal point with IT professionals and customers.
• Own cases from start to resolution, troubleshooting in Veeam and third-party components.
• Document all interactions accurately within SLA in CRM.

Skills

Windows Server

TCP/IP Networking

Troubleshooting

Customer support

Time management

Tools

VMware ESX(i)

Hyper-V

Microsoft Exchange

SQL/Oracle

Job description

Veeam Software is seeking a Virtualization Backup Engineer to join our Technical Customer Support team. In this role you will troubleshoot complex backup and virtualization issues, coordinate with IT professionals, and guide customers toward rapid resolution.

You will work with Windows Server environments (2016–2025), VMware ESX(i), Hyper-V, and related technologies, documenting all interactions and maintaining SLA-quality service while continuously learning.