Virtual Travel Experience Agent

Livetripexperience; Melbourne; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote team environment

Career advancement

Mentorship and development

Travel deals and benefits

Job summary

Livetripexperience is hiring a Virtual Travel Experience Agent to deliver world-class hospitality remotely. You will guide clients through travel preparations and provide ongoing support to ensure their journeys are seamless and enjoyable.

Ideal candidates are customer-obsessed, organized, and adaptable, with background in hospitality or travel services. This fully remote role offers mentorship, career advancement, and access to exclusive travel benefits.

Qualifications

• Experience delivering high-quality customer care in travel or hospitality.
• Ability to manage multiple itineraries with attention to detail.
• Strong communication skills and proactive problem solving.

Responsibilities

• Deliver exceptional customer care before and during trips.
• Assist with itinerary management and last-minute changes.
• Provide travel documentation guidance and recommendations.
• Monitor trips and send timely updates to clients.
• Communicate professionally and helpfully at all times.

Skills

Customer service

Organization

Adaptability

Hospitality experience

Job description

About the job Virtual Travel Experience Agent

Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey.

Key Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during their trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check-ins.
• Build trust with clients through professional, friendly, and timely communication.

Ideal Candidate

• Customer-Obsessed: You have a genuine desire to help people and go the extra mile.
• Organized: You can handle multiple client itineraries without missing a detail.
• Adaptive: You embrace change and can adjust quickly to new tools and procedures.
• Background: Experience in hospitality, concierge services, or travel agencies is a plus.
• Remote Ready: You have a quiet workspace and high-speed internet connection.

What We Offer

• A supportive, fully remote team environment.
• Opportunities for career advancement in the travel sector.
• Ongoing mentorship and professional development.
• Exclusive access to travel deals and benefits.