Virtual Travel Experience Agent

Livetripexperience; Brisbane; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote team

Career advancement

Mentorship and development

Travel deals and benefits

Job summary

Livetripexperience is seeking a Virtual Travel Experience Agent to deliver world-class hospitality remotely. You will guide clients through travel preparations and provide ongoing support during trips, ensuring confidence and excitement about their journey.

Ideal candidates are customer-obsessed, organized, and adaptable, with a hospitality or travel background being a plus. A quiet home workspace and reliable internet are required for success in this fully remote role.

Qualifications

• Customer-obsessed with genuine desire to help people.
• Organized and able to manage multiple itineraries without missing details.
• Adaptive to changing tools, procedures and workflows.
• Background in hospitality, concierge services, or travel agencies is a plus.
• Remote-ready with a quiet workspace and reliable high-speed internet.

Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized recommendations and guidance on travel documentation.
• Monitor client trips to anticipate needs and provide timely updates.
• Maintain professional, friendly, and timely communication to build trust.

Skills

Customer-Obsessed

Organized

Adaptive

Job description

About the job Virtual Travel Experience Agent

Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey.

Key Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during their trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check-ins.
• Build trust with clients through professional, friendly, and timely communication.

Ideal Candidate

• Customer-Obsessed: You have a genuine desire to help people and go the extra mile.
• Organized: You can handle multiple client itineraries without missing a detail.
• Adaptive: You embrace change and can adjust quickly to new tools and procedures.
• Background: Experience in hospitality, concierge services, or travel agencies is a plus.
• Remote Ready: You have a quiet workspace and high-speed internet connection.

What We Offer

• A supportive, fully remote team environment.
• Opportunities for career advancement in the travel sector.
• Ongoing mentorship and professional development.
• Exclusive access to travel deals and benefits.