Virtual Travel Experience Agent

Livetripexperience; Canberra; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote work

Travel deals and benefits

Job summary

Livetripexperience is seeking a Virtual Travel Experience Agent to join a fully remote team. You will guide clients through travel preparations and provide ongoing support during their trips, ensuring a smooth, enjoyable journey from start to finish.

The role emphasizes proactive communication, personalized recommendations, and timely updates to build trust and satisfaction with every traveler. Prior hospitality or concierge exposure is a plus for this position.

Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized travel recommendations and clear guidance on documentation.
• Monitor client trips to anticipate needs and send timely updates or check-ins.

Job description

About the job Virtual Travel Experience Agent

Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey.

Key Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during their trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check-ins.
• Build trust with clients through professional, friendly, and timely communication.

Ideal Candidate

• Customer-Obsessed: You have a genuine desire to help people and go the extra mile.
• Organized: You can handle multiple client itineraries without missing a detail.
• Adaptive: You embrace change and can adjust quickly to new tools and procedures.
• Background: Experience in hospitality, concierge services, or travel agencies is a plus.
• Remote Ready: You have a quiet workspace and high-speed internet connection.

What We Offer

• A supportive, fully remote team environment.
• Opportunities for career advancement in the travel sector.
• Ongoing mentorship and professional development.
• Exclusive access to travel deals and benefits.