Virtual Microbiology Sales & Operations Specialist

Oxoid Remel Microbiology (Acquired from Thermo Fisher Scientific); Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus

Merit increases

Medical benefits

Paid leave

Referral bonus

Career development

Job summary

Oxoid Remel Microbiology is seeking a Virtual Microbiology Sales & Operations Specialist to drive sales and support operations across Australia and New Zealand. You will engage customers virtually, coordinate reporting, and collaborate with Account Managers to grow revenue while maintaining accurate CRM records.

The role focuses on building relationships, promoting microbiology solutions, and optimizing sales processes in a fast-paced, cross-functional environment. Some travel may be required.

Qualifications

• Bachelor's degree in Microbiology or related discipline.
• 1–2 years in sales with track record of meeting targets.

Responsibilities

• Achieve or exceed territory sales targets and contribute to ANZ objectives.
• Grow existing customer relationships and develop new opportunities.
• Conduct regular outreach via phone, email, and virtual meetings.
• Maintain an effective call cycle for customer engagement.
• Present and promote Microbiology products and workflow solutions.
• Maintain Salesforce CRM records and generate regular reports.
• Support account management with sales operations and batch reservation coordination.

Skills

Customer relationship management

Sales & account support

Communication skills

Time management

Excel

PowerPoint

Education

Bachelor's degree in Microbiology

Master's degree or PhD in Microbiology

Tools

Salesforce CRM

Excel

PowerPoint

Job description

Virtual Microbiology Sales & Operations Specialist

About the Company

Joining our team, you'll play an active part in helping to deliver meaningful impact. At Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, we play a crucial role in accurate identification and targeted treatment for diseases, ensuring food and beverage safety, and supporting pharmaceutical manufacturing integrity. Our products and services are designed to meet the highest standards of quality and performance, helping our customers achieve their objectives efficiently and effectively.

About the Role

As a Virtual Microbiology Sales & Operations Specialist, you will be responsible for driving sales and promoting Microbiology Division products across Australia and New Zealand (ANZ) through virtual engagement channels including telephone, email, and online meetings. This role also provides critical sales operations support to the Account Management team through reporting, batch reservation coordination, account hold management, and other operational activities. Working closely with customers, Account Managers, and cross-functional stakeholders, the successful candidate will support business growth, strengthen customer relationships, identify new opportunities, and ensure efficient execution of sales and operational processes.

What You'll Do

• Achieve or exceed assigned territory sales targets and contribute to overall ANZ business objectives.
• Maintain and grow existing customer relationships while identifying and developing new business opportunities.
• Conduct regular customer outreach through phone, email, virtual meetings, and other digital channels.
• Develop and maintain an effective call cycle to ensure consistent customer engagement.
• Present and promote Microbiology products, workflow solutions, and technologies to customers.
• Identify opportunities for increased market penetration and sustainable revenue growth.
• Maintain accurate customer, opportunity, and activity records within Salesforce CRM.
• Develop, execute, and regularly update a Strategic Territory Plan.
• Share customer insights, market trends, competitor information, and best practices with the wider team.
• Generate, maintain, and distribute regular and ad hoc reports for Account Managers.
• Coordinate and report on batch reservation activities, ensuring timely communication of updates and actions.
• Monitor customer accounts on hold and proactively communicate relevant information to stakeholders.
• Support follow-up actions related to accounts on hold, tracking progress and escalating issues when necessary.
• Assist with routine sales operational processes and ensure activities are completed accurately and on time.
• Review operational reports, identify exceptions, and highlight issues requiring attention.
• Maintain trackers, documentation, and reporting tools that support effective sales operations.
• Identify opportunities to improve efficiency through process simplification, standardization, and automation.
• Collaborate with cross-functional teams to resolve operational issues and support customer requirements.

What We're Looking For

Minimum Qualifications

• Bachelor's degree in Microbiology or a related scientific discipline.
• 1-2 years of experience in sales with a demonstrated track record of achieving targets and performance goals.

Preferred Qualifications

• Master's degree or PhD in Microbiology.
• Experience in sales support, commercial operations, customer service, or operational coordination.
• Experience working with reporting, business systems, and data analysis to support customer-facing teams.
• Experience using Salesforce CRM.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent verbal and written communication abilities.
• Advanced organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to analyze operational data and communicate insights effectively.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Experience using CRM platforms, preferably Salesforce.
• Strong presentation and influencing skills.
• Ability to balance customer-facing sales activities with operational responsibilities.
• Collaborative, proactive, and solutions-oriented mindset.
• Process improvement and continuous improvement capabilities.
• Primarily office-based virtual sales and operations role.
• Requires approximately 10-20% travel to support customer engagement and business needs across the ANZ region.
• Travel requirements will vary depending on customer needs and geographical considerations.

Why Join Us

• Performance-related bonus (where eligible)
• Annual merit-based pay increases
• Medical benefits
• Paid annual leave
• Employee referral bonus
• Career development and advancement opportunities

More about us...

This is an exciting time to join us as we continue to build on more than 100 years of microbiology excellence. With a broad portfolio of instruments, services, and global resources, we're steadfast in our commitment to helping you succeed. Together, we can cultivate a thriving microbiology culture that supports you today, tomorrow, and for life.

Come and be part of what's next for our company.