Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

GenTask Virtual Assistance Services; Queensland; On-site; AUD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for a proactive Full-Time Virtual Assistant to support various business operations. This dynamic role involves responding to customer inquiries, maintaining website content, and assisting with bookkeeping and SEO tasks. The ideal candidate thrives in a fast-paced environment and possesses strong communication and organizational skills. Join a team that values integrity and accountability, and contribute to the success of small businesses by providing exceptional administrative support. If you're passionate about helping others and eager to learn, this opportunity is perfect for you.

Qualifications

• Proven experience in administrative support and customer service.
• Strong English communication skills and excellent time management.

Responsibilities

• Respond to customer support emails and maintain website content.
• Assist with bookkeeping tasks and ensure timely customer service.

Skills

Customer Service

Communication Skills

Time Management

Organizational Abilities

Proactivity

SEO Knowledge

Blog Writing

Education

Experience in Administrative Support

Experience in Customer Service

Tools

Klaviyo

Xero

Job description

Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

Job Description: We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.

Key Responsibilities:

Customer Service & Communication

• Respond to customer support emails and website chat in a timely and professional manner.
• Maintain a helpful, solution-focused tone with customers to support sales efforts.

Website & Marketing Support

• Update and maintain website content as needed (non-technical).
• Set up and manage Klaviyo email support channels.
• Assist in SEO-optimized blog writing (product tips, tutorials, updates).

Administrative Tasks

• General admin support such as organizing files, documentation, and scheduling.
• Proactively flag any issues or process challenges to management.

Bookkeeping

• Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed).

Qualifications:

• Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses).
• Experience with Klaviyo (or similar email platforms) is a strong plus.
• Familiarity with SEO and blog writing is preferred.
• Basic understanding of Xero or willingness to learn.
• Strong English communication skills (verbal and written).
• Excellent time management and organizational abilities.
• High level of integrity and accountability.
• Must be proactive and transparent in communicating issues and progress.

Working Hours:

• 10:00 AM - 4:00 PM Manila Time (Monday to Friday).
• Weekend availability TBD based on customer inquiry volume.