VIP Guest Services Agent – Flexible Shifts & Discounts

EVT Connect Hospitality; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Location accessible by publicTransport

Accommodation discounts

F&B discounts on duty

Uniforms and dry cleaning provided

Employee Assistance Program (EAP)

Training & development & inter-hotel転

Inter-hotel transfer opportunities

Job summary

Vista Hospitality Group is seeking a customer service focused front desk agent for Sage Hotel Ringwood in Ringwood, VIC. You will welcome guests, process check-ins/outs, manage guest profiles and VIP statuses, and assist with duties across front desk operations.

RSA certified and Protel experience a plus; training provided. Join a supportive team at a location with modern rooms, dining and conference facilities, and easy access to public transport.

Qualifications

• Experience in hotel customer service.
• RSA certification required.
• Familiarity with Protel property management system is desirable.

Responsibilities

• Handle guest check-ins and check-outs.
• Assist guests with requests and VIP services.
• Follow cash handling, guest confidentiality, and security procedures.
• Provide multi-skill support across front desk and guest services.

Skills

Hotel industry experience

RSA certification

Protel knowledge

Problem solving

Tools

Protel PMS

Job description

Vista Hospitality Group is seeking a customer service focused front desk agent for Sage Hotel Ringwood in Ringwood, VIC. You will welcome guests, process check-ins/outs, manage guest profiles and VIP statuses, and assist with duties across front desk operations.

RSA certified and Protel experience a plus; training provided. Join a supportive team at a location with modern rooms, dining and conference facilities, and easy access to public transport.