Guest Services Agent - Sage Ringwood

Vista Hospitality Group; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Location accessible by public transit

Accommodation discounts and F&B perks

Uniforms provided

Employee assistance program

Job summary

Vista Hospitality Group operates across Australasian hotels, delivering guest experiences at brands like voco, Indigo, Sebel and its own Sage and Country Comfort properties. Sage Hotel Ringwood offers 120 contemporary rooms atop Eastland, with dining, bar, gym, co-working spaces and multiple function venues.

We are seeking team players who are passionate about service, flexible on shift rotas, reliable, honest and respectful.

Qualifications

• Hotel industry experience in a customer service role.
• RSA certification is required or preferred.
• Ability to problem solve and make decisions while empowered.

Responsibilities

• Process check-ins and check-outs.
• Monitor guest profiles and VIP status levels.
• Meet and greet VIP guests and Groups.
• Follow cash handling, guest confidentiality, and hotel security policies.
• Be multi-skilled in all areas of customer service to deliver a great guest experience from start to finish.

Skills

RSA

Customer service

Problem solving

Job description

Vista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!

Sage Hotel Ringwood, 120 modern, contemporary rooms span five floors atop the Eastland in Ringwood. Enjoy the convenience of having the shopping centre at your doorstep and the comfort and hospitality that Sage offers including free Wi-Fi, co-working spaces, gym, conferencing spaces, restaurant (90 seats) and bar (55 seats) , in-room dining and function spaces for 1 boardroom up to 14 pax and a conference space up to 200 pax.

To be part of our team you need to be:

• Passionate - for delivering outstanding experience to our customers with enthusiasm.
• Flexible - to work on a rotating roster across a variety of shifts.
• Reliable -be responsible for your own actions.
• Honest & fair - show integrity.
• Respectful - to colleagues & customers.
• Resourceful - able to work unsupervised.

Some of the duties - but not all:

• Process check-ins and check-outs.
• Monitor guest profiles and VIP status levels.
• Meeting and greeting VIP guests and Groups.
• Follow processes & polices in terms of cash handling, guest confidential information & hotel security.
• Multi-skilled in all areas of customer service to provide a great guest experience from start to finish.

Benefits and perks:

• Location accessible easily to public transport
• Fantastic team environment, with supportive leaders
• Accommodation discounts and F&B Discounts, on-duty discounted meals
• Uniforms and dry cleaning supplied
• Employee Assistance Program (EAP) - For your wellbeing
• Training & Development & promotion opportunity along with inter-hotel transfer options

Skills and experience:

• Hotel industry experience in a customer service role
• RSA
• Ability to problem solve and make decisions - be empowered

Vista Hospitality Group is an equal opportunities employer with a zero tolerance to any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.