VIP Guest Services Agent - Flexible Shifts

Vista Hospitality Group; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Location accessible by public transit

Accommodation discounts and F&B perks

Uniforms provided

Employee assistance program

Job summary

Vista Hospitality Group operates across Australasian hotels, delivering guest experiences at brands like voco, Indigo, Sebel and its own Sage and Country Comfort properties. Sage Hotel Ringwood offers 120 contemporary rooms atop Eastland, with dining, bar, gym, co-working spaces and multiple function venues.

We are seeking team players who are passionate about service, flexible on shift rotas, reliable, honest and respectful.

Qualifications

• Hotel industry experience in a customer service role.
• RSA certification is required or preferred.
• Ability to problem solve and make decisions while empowered.

Responsibilities

• Process check-ins and check-outs.
• Monitor guest profiles and VIP status levels.
• Meet and greet VIP guests and Groups.
• Follow cash handling, guest confidentiality, and hotel security policies.
• Be multi-skilled in all areas of customer service to deliver a great guest experience from start to finish.

Skills

RSA

Customer service

Problem solving

Job description

Vista Hospitality Group operates across Australasian hotels, delivering guest experiences at brands like voco, Indigo, Sebel and its own Sage and Country Comfort properties. Sage Hotel Ringwood offers 120 contemporary rooms atop Eastland, with dining, bar, gym, co-working spaces and multiple function venues.

We are seeking team players who are passionate about service, flexible on shift rotas, reliable, honest and respectful.