VIP Guest Service Agent – Front Desk & Local Insights

Accor; Darwin; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy access

Typsy training

Global opportunities

Job summary

Mantra Pandanas in Darwin seeks a Guest Service Agent to welcome guests, manage check-ins/outs, and promote hotel services. The role emphasizes hospitality excellence and a proactive guest experience.

Ideal candidates will have front desk experience or strong customer-service skills, with the ability to multi-task, work in a team, and adapt to nights, weekends, and public holidays. Accor’s global standards guide daily operations.

Qualifications

• Front desk experience is an asset.
• Strong customer service ethos and attentiveness.
• Ability to work in a collaborative team and independently.
• Proven multitasking ability with good organisation and time management.
• Excellent written and verbal communication skills.
• Willingness to work nights, weekends, and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk ops

Customer service

Team collaboration

Multitasking under pressure

Written and verbal communication

Flexible shifts

Job description

Mantra Pandanas in Darwin seeks a Guest Service Agent to welcome guests, manage check-ins/outs, and promote hotel services. The role emphasizes hospitality excellence and a proactive guest experience.

Ideal candidates will have front desk experience or strong customer-service skills, with the ability to multi-task, work in a team, and adapt to nights, weekends, and public holidays. Accor’s global standards guide daily operations.