Guest Experience & Reservations Specialist

Accor Apartments & Realty; Darwin; On-site; AUD 50,000 - 65,000; Full time

Job summary

Accor Apartments & Realty in Darwin is seeking a Reservations Agent to guide guests from initial inquiry to arrival, focusing on room availability, competitive rates, upgrades and delightful guest experiences.

You will handle reservations via phone, email and online platforms, verify billing details, and assist with modifications and cancellations, collaborating with hotel teams to ensure smooth check-ins and check-outs and accurate records.

Qualifications

• Experience handling reservations via phone/email.
• Ability to verify billing details.
• Collaborate with hotel teams for check-in/out.

Responsibilities

• Guide guests from inquiry to arrival.
• Manage room availability, rates, and upgrades.
• Process modifications and cancellations.
• Maintain accurate reservation records and guest profiles.

Skills

Guest service

Strong communication

Phone handling

Multitasking

Tools

Reservation system

Job description

Accor Apartments & Realty is seeking a Reservations Agent to guide guests from initial inquiry to arrival, specializing in room availability, rates, upgrades and delightful guest experiences in Darwin.

You will handle reservations via phone, email and online platforms, verify billing details, assist with modifications and cancellations, and collaborate with hotel teams to ensure smooth check-ins and check-outs while maintaining accurate records.

Guest Experience & Reservations Specialist Darwin, NT, AU