VIP Guest Experience Concierge | Boutique Hotel

Accor; Spring Hill; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy access

Professional networking

Zusammenfassung

Accor is seeking a Guest Experience Agent in Brisbane's Spring Hill. You will warmly welcome guests, manage check-ins/outs, and promote hotel amenities while delivering memorable experiences.

Responsibilities include multi-tasking across reservations, guest accounts, and providing local recommendations to enhance stays. A flexible rotating schedule, including nights and weekends, is required to succeed in this role.

Qualifikationen

• Innovative approach to exceeding customer service expectations.
• Able to collaborate in teams and work independently.
• Multi-tasking under pressure with strong organisational skills.
• Proficient in written and verbal communication.
• Previous hotel front desk experience is a valuable asset.
• Flexible rotating schedule including nights and weekends.

Aufgaben

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems.
• Display proficiency in accurately handling reservations and managing guest accounts.

Kenntnisse

Customer service

Team collaboration

Multitasking under pressure

Communication skills

Front desk experience

Flexible schedule

Jobbeschreibung

Accor is seeking a Guest Experience Agent in Brisbane's Spring Hill. You will warmly welcome guests, manage check-ins/outs, and promote hotel amenities while delivering memorable experiences.

Responsibilities include multi-tasking across reservations, guest accounts, and providing local recommendations to enhance stays. A flexible rotating schedule, including nights and weekends, is required to succeed in this role.