Guest Service Agent

Accor Apartments & Realty; Adelaide; On-site; AUD 48,000 - 62,000; Full time

Job summary

Accor Apartments & Realty is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out, ensuring exceptional hospitality and memorable experiences. The role involves handling reservations, assisting guests, and promoting hotel services.

You will collaborate with colleagues, thrive under pressure, and be available for varied shifts including nights and weekends. A strong focus on communication and guest satisfaction is essential.

Qualifications

• Experience in hotel front desk operations is advantageous.
• Excellent communication and guest service orientation.
• Ability to work both independently and in a team.
• Strong organisational and time management under busy conditions.
• Clear written and verbal communication skills.
• Willingness to work nights, weekends and holidays as required.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Communicate with guests and colleagues to ensure smooth operations.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services with thorough knowledge of offerings.
• Share local information and recommendations with guests.
• Manage reservations and guest accounts accurately.

Skills

Guest services

Team collaboration

Multitasking

Communication

Shift flexibility

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required