VIP Front Desk Agent & Local Concierge

Accor; Cairns Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

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Job summary

Mantra Esplanade Cairns, part of Accor, is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out and promote hotel services. This role requires hospitality flair, strong communication, and a proactive approach to guest needs.

Join a vibrant team on-site in Cairns, with opportunities to showcase local knowledge, manage reservations, and deliver memorable experiences for leisure and corporate guests.

Qualifications

• Experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk

Customer service

Team collaboration

Multitasking

Communication

Shift flexibility

Job description

Mantra Esplanade Cairns, part of Accor, is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out and promote hotel services. This role requires hospitality flair, strong communication, and a proactive approach to guest needs.

Join a vibrant team on-site in Cairns, with opportunities to showcase local knowledge, manage reservations, and deliver memorable experiences for leisure and corporate guests.