Front Office Assistant Manager — Lead Guest Experiences

Accor; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

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Worldwide Opportunities

Job summary

Mantra Esplanade Cairns, part of Accor, seeks an Assistant Manager to lead the Front Office team and deliver exceptional guest experiences. You will steward daily operations, mentor staff, handle guest feedback, and collaborate with departments to ensure smooth service.

The role requires flexibility for nights, weekends, and holidays within a vibrant tropical hotel setting. Join a global hospitality group offering Accor benefits and opportunities for career growth across the Pacific.

Qualifications

• Experience leading Front Office teams as a supervisor or team lead.
• Proficiency with reservation and property management systems a plus.
• Strong organizational and time management skills under pressure.

Responsibilities

• Oversee day-to-day hotel operations with expertise.
• Mentor and develop the Front Office Team.
• Coordinate guest interactions and resolve issues promptly.
• Assist with roster planning and scheduling.
• Bring authentic leadership to every shift.

Skills

Front Office leadership

Guest relations

Team mentoring

Multitasking under pressure

Written & spoken communication

Flexible schedule (nights/weekends/hol

Tools

Reservation systems

Property Management System (PMS)

Job description

Mantra Esplanade Cairns, part of Accor, seeks an Assistant Manager to lead the Front Office team and deliver exceptional guest experiences. You will steward daily operations, mentor staff, handle guest feedback, and collaborate with departments to ensure smooth service.

The role requires flexibility for nights, weekends, and holidays within a vibrant tropical hotel setting. Join a global hospitality group offering Accor benefits and opportunities for career growth across the Pacific.