Guest Service Agent

Accor Apartments & Realty; Gold Coast City; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Mantra Legends on the Gold Coast is seeking a friendly Guest Service Agent to welcome guests from check-in to check-out, ensuring memorable stay experiences. You will promote hotel amenities, assist with reservations and local information, and collaborate with team members to deliver exceptional hospitality across shifts, including nights and weekends.

This position offers opportunities within Accor's global network, ongoing training via Accor Academy, and access to generous staff discounts and

Qualifications

• Previous experience in hotel front desk operations.
• Strong customer service orientation and guest engagement.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent written and verbal communication in English.

Responsibilities

• Greet and check-in guests and manage check-out processes.
• Promote hotel amenities and services to guests.
• Coordinate with team to ensure seamless guest experience across shifts.
• Handle guest inquiries, reservations and account management with accuracy.
• Share local information and recommendations to enhance guest stays.

Skills

Front desk experience

Customer service

Multitasking

Time management

Communication skills

Job description

Mantra Legends, Cnr Surfers Parade Blv and Laycock St, Surfers Paradise, Queensland, Australia

Posted Monday 24 August 2026 at 2:0 pm

Conveniently positioned at the doorstep of the light-rail, Mantra Legends boasts an ideal location in the heart of Surfers Paradise. The property offers a range of accommodation, from studio and hotel rooms to apartment-style and luxurious spa suites. Fables Restaurant and Tales Bar provides guests with daily breakfast options while corporate and event guests can choose from a variety of impeccably designed function rooms offering spaces to host intimate gathering for 14 or a cocktail event for up to 350 attendees. Do not let our guests have all the fun! In your spare time experience, all the Gold Coast has to offer, whether you enjoy the vibrant nightlife, retail therapy or prefer the adrenaline rush of water sports there is unlimited opportunities!

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Mantra Legends, Cnr Surfers Parade Blv and Laycock St, Surfers Paradise, Queensland, Australia