Village Manager

ISS Facility Services Australia and New Zealand; Leinster; On-site; AUD 120,000 - 155,000; Full time

Benefits offered by this job

Flights to site

Accommodation and meals provided

Uniforms provided

Job summary

ISS Facility Services Australia and New Zealand seeks an experienced Village Manager to lead Leinster's village operations in Western Australia. You will oversee supermarket, tavern, café, accommodation and pool services for a remote mining community.

Reporting to the Key Account Manager, you will drive safety, service standards and resident experience while managing a 50+ strong team and coordinating with the client and ISS policies.

Qualifications

• Experience leading multi-service operations in village or remote camp settings.
• Proven ability to manage large, diverse teams (>50 employees).
• Strong understanding of HSE/OH&S regulations and compliance.

Responsibilities

• Oversee safe, efficient delivery of village services including supermarket, tavern, café, accommodation and pool.
• Ensure staffing, maintenance and operation of facilities; drive service standards and resident experience.
• Provide leadership, mentorship and performance management for a 50+ employee team.

Skills

Facilities Management

Village Management

Hospitality

Retail

Mining Camp Operations

Job description

We are seeking an experienced Village Manager to lead the day-to-day delivery of essential village and town services at Leinster, a unique mining community located in Western Australia’s northern Goldfields.

Located approximately 1,000 kilometres north-east of Perth, Leinster is an established community of around 500 permanent residents, surrounded by an abundance of trees that make this remote location a true “oasis in the desert.”

As a closed mining town, Leinster is home to BHP employees, contractors and 3rd Party visitors, offering a lifestyle that is very different from a typical remote mining camp with an impressive range of facilities, including a supermarket, café, service station, medical centre, daycare centre, community school and tavern/bistro. As well as sporting and leisure facilities, 50-metre swimming pool and baby pool, indoor sports centre, squash courts, golf simulator, football and cricket oval, and an 18-hole golf course.

Our Town and Village Services

As Village Manager, you will oversee the safe, efficient, and high-quality delivery of services we provide to the Leinster Community and Village residents including but not limited to;

• Supermarket – ensuring residents have access to essential groceries and everyday supplies
• Tavern Bistro – overseeing a welcoming, compliant and well-managed social hub for the community
• Café – delivering quality food, beverage and customer service
• Temporary Accommodation – managing accommodation services and ensuring rooms and facilities are maintained to a high standard
• Swimming Pool and Sporting Facilities – overseeing the safe operation, presentation and maintenance of the village sporting and pool facilities
• Dry Mess – Providing a high-standard of healthy and nutritious meals and dining experience for camp guests
• Camp Administration – providing professional and efficient administration, customer service and support across the village operation

About the Role

Reporting to the Key Account Manager, and supported by an experienced supervisory team, you will take overall responsibility for the successful day-to-day operation of the services under our management at Leinster.

You will:

• Lead and support department heads across retail, hospitality, accommodation and recreation services
• Ensure the supermarket, tavern, café, temporary accommodation and swimming pool are appropriately staffed, maintained and operated
• Drive consistently high standards of service, presentation, cleanliness and resident experience
• Ensure all services operate safely and in accordance with client and ISS policies, procedures and legislative requirements
• Provide visible leadership across the village and build strong relationships with residents, employees, contractors and the client
• Motivate, mentor and develop a diverse team of 50+ employees
• Manage staff performance, engagement and development
• Provide regular operational and commercial reporting to the Key Account Manager
• Take responsibility for P&L performance, budgeting and cost control
• Identify opportunities to improve efficiency, service quality and the resident experience
• Ensure compliance with all client and ISS HSE, Food Safety and operational requirements
• Lead toolbox meetings, safety initiatives and in-field safety leadership
• Ensure all systems, processes and controls are operating effectively
• Foster a caring, positive, engaged and high-performing culture where learning and development are central to success
• Actively participate and support town activities where required, always representing the ISS team and brand professionally

What We’re Looking For

• Proven experience in Facilities Management, Village Management, Hospitality, Retail or Mining Camp Operations
• Strong operational leadership skills across multiple service areas, leading and developing large, diverse teams, including 50+ employees
• Strong knowledge ofHSE/OH&S legislation, safety systems and compliance
• Experience working within HR and Industrial Relations frameworks
• Strong commercial awareness, including P&L management, budgeting and cost control
• Ability to work a 4 days on, 3 days off FIFO roster from Perth
• Current Police Clearance or willingness to obtain one
• Ability to successfully complete a pre-employment medical

What You’ll Get in Return

• A competitive salary reflective of the responsibility and impact of the role
• 4 days on, 3 days off FIFO roster from Perth
• Flights to and from site
• Accommodation and meals provided while on site
• Uniforms provided
• Mental, financial and physical health support programs
• Ongoing training, development and career opportunities with a global organisation
• The opportunity to lead a diverse team and make a genuine difference to the experience of residents living and working in Leinster

Ready to Lead Leinster?

If you are an experienced Village, Facilities, Hospitality or Operations Manager who enjoys leading people, managing diverse services and creating exceptional community experiences, we would love to hear from you.

At ISS we believe ‘People Make Places’ and we are looking for the best People to create the best work-Places in Western Australia.

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.