Village Services Team Leader

ISS Facility Services Australia and New Zealand; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Meals provided on site

Accommodation provided on site

Uniforms provided

Wellbeing programs on site

Job summary

ISS Facility Services Australia and New Zealand is seeking an experienced Minesite Village Services Team Leader to manage day to day operations of our utility services at a Mining Village in South Australia. Reporting to the Village Manager, you will lead our housekeeping and utility teams, ensuring safety, quality and customer satisfaction.

This FIFO role operates on a 14:14 roster from Adelaide Airport, with meals, accommodation and uniforms provided on site.

Qualifications

• Excellent communication and a customer service mindset.
• Strong focus on safety and positive leadership of people.
• Experience across housekeeping or hospitality environments.
• Desirable: FIFO mine site cleaning experience.
• Pass pre-employment medical and background checks.

Responsibilities

• Coordinate site staff to maintain a safe working environment.
• Oversee efficient running and maintenance of utility functions.
• Respond to customer complaints and issues promptly.
• Model high standards of performance and behaviour.
• Implement and review service standards.
• Build a team culture based on trust and accountability.
• Assist in managing the department budget.
• Ensure supplies and equipment meet cost and quality objectives.

Skills

Communication

Customer service

Safety leadership

Leadership

Housekeeping / Hospitality

Decision making

FIFO experience

Education

RSA certification

Driver's Licence (C Class)

Police clearance

Job description

We are seeking an experienced Minesite Village Services Team Leader to manage day to day operations of our utility services functions at our Mining Village in South Australia.

Reporting to the Village Manager, you will use your customer service mindset and dedication to quality service standards to contribute to a positive client experience, and lead our friendly, inclusive team culture. Working on a FIFO 14:14 roster from Adelaide Airport.

About the Role:

The Village Services Team Leaders are responsible for leading the housekeeping teams and catering utility teams in cleaning of customer accommodation, mine site operations, outdoor and public service areas, tavern, diner and administration areas ensuring that standards of cleanliness and customer comfort are maintained. This includes ensuring all Occupational Health and Safety, Hygiene, Environmental and Quality Standards are met by staff.

Responsibilities include:

• Coordinate site staff in maintaining a safe working environment
• oversee efficient running and maintenance of the utility functions
• respond to customer complaints
• model high standards of performance and behaviour
• implement and review service standards
• create a team that works together with trust and accountability
• assist in management of department budget
• ensure adequate supply of materials and equipment, considering cost effectiveness

About you:

• Excellent communication, with a customer service mindset
• Strong focus on safety and positive leadership of people
• Solid experience across housekeeping or hospitality
• Motivated, self-starter
• Proven leadership skills with strong decision making capability
• Desirable: previous experience in FIFO mine site cleaning

Additional Requirements:

• Current RSA certification
• Unrestricted C Class Driver's Licence
• Police clearance less than 12 months old
• Ability to work a FIFO 14:14 roster from Adelaide Airport
• Ability to pass pre-employment medical and background checks

What's in it for You?

• Highly competitive remuneration package reflective of your experience and leadership capability
• Lifestyle-friendly FIFO 14:14 roster
• Meals, accommodation, and uniforms provided while on site
• Access to wellbeing programs supporting mental, financial, and physical health
• Ongoing learning, development, and career progression opportunities
• A collaborative and supportive leadership team environment
• Reward and Recognition Program with access to discounts and offers from major Australian retailers

”Connecting People and Places to Make the World Work Better".

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.