Village Manager

Goodwin Aged Care; Batemans Bay; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging up to 15900 AUD tax‑s

Meal entertainment allowance

Novated leasing

Relocation assistance

Discounted health insurance

Gym memberships

Airline lounge memberships

Flu vaccinations

Professional development opportunities

Job summary

Goodwin Aged Care is seeking an experienced village manager to lead a busy retirement village in New South Wales. You will oversee day-to-day operations, budgets, maintenance, safety and resident engagement, ensuring a welcoming, high-quality living environment.

You will lead and develop village staff, coordinate services with contractors, and drive continuous improvement while maintaining strong financial and compliance practices.

Qualifications

• Experience leading teams in a service-focused environment.
• Commitment to resident-focused service and older people’s needs.
• Proven ability to manage budgets and reporting.
• Strong communication and conflict-resolution skills.

Responsibilities

• Create a welcoming, well-maintained village for residents.
• Lead, train and support village staff to deliver high-quality services.
• Prepare and present village operating budgets and monitor expenditure.
• Oversee maintenance programs and safety compliance across facilities.
• Collaborate with contractors and internal teams to ensure reliable services.
• Coordinate resident meetings, activities and community events.
• Maintain strong records and support risk management and reporting.

Skills

Leadership

People management

Budgeting

Customer service

Community engagement

Health & safety

Stakeholder communication

Education

Management qualification (diploma/degree)

Tools

MS Office

Scheduling software

Job description

We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

Enjoy more than just a great career

At Goodwin, you’ll be part of a respected, values-driven organisation with generous employee benefits. Increase your take-home pay with up to $15,900 tax-free salary packaging plus an additional $2,650 for meal entertainment. You can also access novated leasing, relocation assistance, discounted health insurance, gym memberships, airline lounge memberships, free flu vaccinations, professional development opportunities and more.

• up to $15,900 tax-free salary packaging
• an additional $2,650 for meal entertainment
• novated leasing
• relocation assistance
• discounted health insurance
• gym memberships
• airline lounge memberships
• free flu vaccinations
• professional development opportunities

About the role

You will create a welcoming, well-maintained village where residents feel heard, respected and connected. From answering resident enquiries to managing budgets and coordinating maintenance, everything you do will make a real and visible difference to village life.

Here’s how you will make an impact:

• Build warm, lasting relationships with residents, responding to enquiries and resolving concerns with empathy and professionalism.
• Lead, support and inspire village employees, helping them grow through regular communication, training and constructive performance conversations.
• Help prepare and present the village operating budget, managing expenditure within agreed limits with the backing of your colleagues.
• Keep village units, facilities and common areas in great shape through coordinated maintenance, including preventive maintenance programs.
• Partner with internal teams, contractors and suppliers to deliver reliable, cost-effective services.
• Bring the community together by supporting resident meetings, activities, social events and emergency evacuation exercises.
• Together with the village team, create exciting and innovative activities and outings for residents in order to promote healthy village life and culture.
• Maintain a visible presence in the dining room during peak periods, functions and special events to support resident engagement and service delivery
• Support timely identification and resolution of village operational risks, including food safety matters where relevant.
• Keep accurate records, prepare reports and support compliance with Goodwin policies and relevant requirements.
• Champion workplace safety, security, privacy and continuous improvement.

About you

You are an approachable, organised leader who brings out the best in people while keeping a village running smoothly. You listen carefully, communicate clearly and handle sensitive conversations with sound judgement and a caring approach.

You will bring:

• Previous management experience in a service-focused environment.
• A genuine understanding of older people’s needs and a commitment to respectful, resident-focused service.
• Experience leading, training and developing employees – and a passion for helping them succeed.
• Strong interpersonal, conflict resolution and time management skills.
• Office administration experience and confident computer skills.
• An understanding of budgets, end-of-month reports and financial reporting.
• Experience managing work health and safety systems.
• A proactive, positive approach to problem-solving, quality and service improvement.

Experience in retirement living, property management, hospitality or facilities management will be highly regarded, as will relevant qualifications and knowledge of retirement village legislation.

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. Weare committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.