Retirement Living Village Manager - Jemalong

Catholic Healthcare Limited; Forbes; Hybrid; AUD 17,000 - 20,000; Part time

Benefits offered by this job

Not-for-profit tax benefits

Gym membership discount

Paid parental leave

Long service leave

Job summary

Catholic Healthcare Limited seeks an experienced Village Manager for Jemalong Retirement Living Village in Forbes, NSW. This permanent part-time role (2 days/week) focuses on leading daily operations, resident relations and financial performance to sustain a safe, welcoming community.

You’ll oversee compliance with NSW Retirement Villages Act 1999, manage teams and coordinate sales activities while ensuring high standards of care and independence for residents.

Qualifications

• Experience leading operations in retirement living, hospitality or customer-focused settings.
• Strong communication, negotiation and stakeholder management skills.
• Proven ability to manage budgets, reporting and teams.

Responsibilities

• Lead daily village operations and ensure safety, presentation and compliance.
• Nurture resident relationships and support committees.
• Address feedback, complaints and operational issues promptly.
• Guide Administration and Maintenance Coordinators.
• Oversee budgets, reporting, audited accounts and contractor management.
• Support sales, tours, contracts, settlements and resident orientation.
• Coordinate refurbishments, asset planning and preventative maintenance.
• Contribute to occupancy and resident satisfaction improvement plans.

Skills

People leadership

Customer focus

Communication

Negotiation

Autonomy

Tools

Microsoft Office

Job description

• Lead the day-to-day operations of our Jemalong Retirement village
• Support residents to live independently, with dignity and choice
• Permanent part time role – 2 days per week – ideally Monday & Thursday or 3 school hour days
• Not-for-profit employer – up to $18,550 tax free!

At Catholic Healthcare, we’ve been caring for older Australians for 30 years and now have more than 6000 employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are seeking an experienced, community-focused Village Manager to lead our 20-unit Jemalong Retirement Living Village, with seven more units planned.

You will oversee operations, resident relationships, financial performance, sales and occupancy, ensuring the village is safe, welcoming and compliant with the NSW Retirement Villages Act 1999.

This role suits a hands-on leader with commercial judgement, genuine care for older people and a commitment to building an inclusive community.

Day to day this role will see you:

• Manage daily village operations, compliance, safety and presentation
• Build strong resident relationships and support Resident and Social Committees
• Resolve feedback, complaints and operational issues promptly
• Lead and develop the Administration and Maintenance Coordinators
• Manage budgets, reporting, audited accounts and contractors
• Support sales, tours, contracts, settlements and new resident orientation
• Coordinate refurbishments, asset planning and preventative maintenance
• Contribute to plans that improve occupancy, resident satisfaction and performance

To be successful in this role you’ll need:

• Management experience in retirement living, hospitality or a customer-focused environment
• Knowledge of the NSW Retirement Villages Act 1999 ideally
• Strong financial, reporting and people leadership skills
• Excellent communication, negotiation and stakeholder management
• Experience supporting sales, occupancy and customer relationshipsAbility to work autonomously, prioritise and collaborate
• Strong Microsoft Office skills
• Home Care knowledge and experience supporting lifestyle and wellbeing activities will be highly regarded
• A genuine passion for supporting older people

What we can offer you:

• Not-for-profit tax benefits
• Discounted gym membership through Fitness Passport
• Paid parental leave
• Long service leave after five years
• An inclusive, values-based workplace

If you are an experienced leader passionate about connected communities and helping older people live independently with dignity and choice, we’d love to hear from you.