Veterinary Receptionist/Administrator Officer

Holbrook Veterinary Centre; Holbrook; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Professional development

Team environment

Job summary

Holbrook Veterinary Centre is seeking a Veterinary Receptionist/Administration Officer to be the first point of contact for clients and manage front-desk duties across a growing mixed practice in Holbrook.

You will coordinate appointments for nine vets and a three-nurse team, maintain patient records, process invoices, and support client education while ensuring professional presentation and smooth daily operations.

Qualifications

• Enthusiastic, positive attitude toward clients and colleagues.
• Exceptional communication and customer service skills.
• High standard with ability to prioritise tasks and maintain efficiency.
• Excellent time management and organisation skills.
• Able to work well in a team and independently.
• Professional presentation and ability to follow instruction.

Responsibilities

• Daily scheduling and management of nine vets, three nurse team.
• Handling of client correspondence and patient/client record keeping.
• Recording and maintaining clinical and office records.
• Producing certificates & reports.
• Over the counter product sales and client education.
• Organising, dispensing and demonstrating medications under veterinary supervision.
• Invoicing, cash handling and banking.
• Laboratory sample collection, preparation and processing.
• Co-ordinating clinic admissions and discharges.
• Providing support for nursing staff and clinic upkeep.

Skills

Communication skills

Customer service

Time management

Organisation

Teamwork

Professional presentation

Vetting software familiarity

Tools

Vet software

Job description

Veterinary Receptionist/Administrator Officer

Job Title: Veterinary Receptionist/Administration Officer

Location: Holbrook Veterinary Centre, Holbrook

Job Type: Permanent Full Time

About Us:

The Holbrook Veterinary Centre is a dynamic mixed practice that is dedicated to providing exceptional value for its clients. We offer a wide range of services, including large and small animal consultations, reproduction, small animal orthopaedics and desexing. As we continue to grow and expand, this exciting opportunity for a highly motivated and friendly Receptionist/Administration Officer has become available.

As a busy mixed vet practice, we need a highly organised, energetic and welcoming person who can handle the challenges of a multifaceted reception/administration role. As primary contact point for our clients, this role involves managing phone and walk in bookings for the small animal clinic and also support the external large animal team to service the greater Riverina region and beyond.

If you are a quick learner with a great can-do attitude, a strong work ethic and professional presentation, we would love to hear from you. For more information regarding the HVC business and team, please visit our website http://holbrookvetcentre.com.au/.

Responsibilities

• Daily scheduling and management of nine vets, three nurse team.
• Handling of incoming and outgoing client correspondence in all forms (patient and client record keeping)
• Recording and maintaining clinical and office records
• Producing certificates & reports
• Over the counter product sales and client education
• Organising, dispensing and demonstrating medications under veterinary supervision
• Invoicing, cash handling and banking
• Laboratory sample collection, preparation and processing.
• Co-ordinating clinic admission and discharges.
• Providing support for nursing staff assisting in housekeeping, patient handling and general clinic upkeep.

Requirements

• Enthusiastic, positive and caring attitude towards clients and colleagues.
• Exceptional communication and customer service skills.
• High standard and attention to detail with the ability to prioritise tasks and maintain efficiency.
• Excellent time management and organisation skills.
• The ability to work well within a team and independently.
• Demonstrate a highly professional attitude, follow instruction and be well presented.
• Knowledge of veterinary software preferable, but will be provided.

What we Offer

• Ongoing professional development and support
• Tight knit team

For more information regarding the HVC business and team, please visit our website http://holbrookvetcentre.com.au/