Veterinary Receptionist

Port Phillip Animal Hospital; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Staff discounts on veterinary services

Professional development opportunities

Job summary

Port Phillip Animal Hospital in Albert Park, VIC 3206, is seeking a dedicated Veterinary Receptionist for a full-time position. You will be the welcoming face of the practice, handling front desk duties, appointments, payments, and client inquiries while supporting veterinarians and staff.

A genuine love for animals and strong customer service are essential. The role emphasizes accurate record-keeping, professional communication, and teamwork within a compassionate clinic focused on high

Qualifications

• Prior experience in veterinary reception or similar healthcare front desk role.
• Proficient with practice management software and computer literacy.
• Strong organisational and multitasking abilities in a busy environment.
• Demonstrated ability to work effectively as part of a team.
• Excellent communication and customer service orientation.

Responsibilities

• Greet clients and pets with a warm, professional demeanor.
• Manage appointment bookings and scheduling across the calendar.
• Process client payments and handle financial transactions accurately.
• Maintain and update client and patient records in the practice management system.
• Answer telephone enquiries and direct calls appropriately.

Skills

Communication skills

Practice management software

Organisational skills

Teamwork

Customer service

Attention to detail

Calm under pressure

Job description

Port Phillip Animal Hospital – Albert Park VIC

Port Phillip Animal Hospital is seeking a dedicated, professional and experienced Veterinary Receptionist to join our team in Albert Park, VIC 3206. This is a full-time position that serves as the first point of contact for our clients and their beloved pets. In this role, you will be the welcoming face of our practice, managing the front desk operations and ensuring that every client receives exceptional service from the moment they walk through our doors. The Veterinary Receptionist plays a vital role in maintaining smooth clinic operations, supporting our veterinary team, and contributing to a positive experience for both clients and patients.

Key responsibilities

Greeting clients and pets upon arrival with a warm, professional demeanour

Managing appointment bookings and scheduling across our veterinary calendar

Processing client payments and handling financial transactions accurately

Maintaining and updating client and patient records in our practice management system

Answering telephone enquiries and directing calls appropriately

Assisting veterinarians and nursing staff with patient care preparation and support

Providing information to clients regarding services, treatments, and aftercare instructions

Managing reception area cleanliness and organisation

Processing referrals and coordinating communications with other veterinary practices

Handling administrative tasks including filing, data entry, and correspondence

What we’re looking for

Previous experience working in a veterinary practice reception or similar customer-facing healthcare environment

Excellent communication skills with the ability to interact professionally with diverse clientele

Proficiency with veterinary practice management software and general computer literacy

Strong organisational and multitasking abilities in a busy environment

Demonstrated ability to work effectively as part of a team

A genuine love and understanding of animals

High level of attention to detail and accuracy when handling records and transactions

Professional telephone manner and customer service orientation

Ability to remain calm and courteous under pressure

What we offer

Port Phillip Animal Hospital is committed to providing a supportive and rewarding workplace for our team members. We offer competitive salary and benefits commensurate with experience and qualifications. Our team enjoys a positive, collaborative work environment where professional development is encouraged. As a full-time team member, you will have access to staff discounts on veterinary services and products. We value work-life balance and foster a culture of mutual respect and support amongst our staff. Our practice is committed to maintaining high standards of animal welfare and client care, and we seek team members who share these values.

About us

Port Phillip Animal Hospital is a dedicated veterinary practice serving the Albert Park and surrounding communities. We are committed to providing high-quality, compassionate veterinary care to companion animals and building strong relationships with our clients. Our team of experienced veterinarians and skilled support staff work together to ensure that every pet receives the best possible care and attention. We pride ourselves on creating a welcoming environment where both animals and their owners feel valued and respected. Our practice is equipped with modern facilities and we stay current with the latest veterinary practices and treatments to ensure optimal outcomes for our patients.