Veterinary Receptionist

Vets on Parker; City of Melbourne; On-site; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Discounted veterinary care

Team dinners

Snacks and beverages

Ongoing training

Job summary

Vets on Parker in Templestowe seeks a warm, energetic Veterinary Receptionist to join our busy team. We welcome a flexible arrangement, with 3–4 weekday shifts and 1 in 4 Saturdays, and value someone who enjoys people, animals, and a collaborative, friendly workplace.

You’ll be the first point of contact for clients, helping run the day smoothly and supporting vets and nurses behind the scenes. Prior reception or customer service experience is preferred; veterinary experience is a bonus but not

Qualifications

• Previous reception or customer service experience preferred.
• Veterinary clinic experience is a bonus but not essential.

Responsibilities

• Greet clients and their pets.
• Answer phones and respond to emails.
• Book appointments and manage clinic flow.
• Process payments and general reception duties.
• Handle surgery confirmations and follow-up calls.
• Support client communication and administration.
• Collaborate with vets, nurses and wider team.

Skills

People skills

Communication

Organisation

Team player

Reliability

Calm under pressure

Animal lover

Enthusiasm

Job description

Vets on Parker is a busy, well-established veterinary clinic in Templestowe with a great team and a loyal client base.

We’re looking for a warm, energetic and enthusiastic Veterinary Receptionist to join us.

This is a great role for someone who genuinely enjoys people, loves animals and likes being part of a busy, friendly workplace where no two days are quite the same.

The role

We’re flexible for the right person and would consider part-time or full-time employment, working 3–4 weekday shifts per week plus 1 in 4 Saturdays.

As part of our reception team, you’ll often be the first person our clients speak to or see. You’ll play an important part in making people feel welcome, keeping the day running smoothly and supporting our vets and nurses behind the scenes.

Your role will include:

• Greeting clients and their pets

• Answering phones and responding to emails

• Booking appointments and helping manage clinic flow

• Processing payments and general reception administration

• Surgery confirmations and patient follow-up calls

• Helping with client communication and general administration

• Working closely with our vets, nurses and wider team

About you

We’re looking for someone who is:

• Warm, friendly and positive

• A great communicator who genuinely enjoys helping people

• Organised and able to juggle a few things at once

• Reliable, flexible and a good team player

• Calm and capable when things get busy

• An animal lover

• Keen to learn and get involved

Previous reception or customer service experience is preferred, and veterinary experience is a bonus, but neither is essential.

For us, the right personality and attitude are just as important as experience. We’re happy to provide training and support to someone who is enthusiastic, capable and enjoys being part of a team.

Why join VOP?

• A genuinely friendly, supportive and social team

• Discounted veterinary care and food for your own pets

• Coffee, tea, hot chocolate, snacks and plenty of homemade treats

• Regular team dinners and social catch-ups

• Ongoing training and opportunities to learn and develop

• A busy, varied role where you’ll get to know our clients and their pets

About VOP

Our team includes vets, nurses, receptionists and cattery attendants who all work closely together.We value people who are positive, helpful, reliable and happy to pitch in.

The clinic is open seven days a week, although this position is rostered across weekdays and approximately 1 in 4 Saturdays. We are closed on Public Holidays.

If you’re a people person who loves animals and would like to become part of a friendly, established veterinary team, we’d love to hear from you.