Veterinary Client Experience Coordinator

SmartRecruiters, Inc.; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Job summary

Greencross Vets Deeragun in Townsville, QLD, is seeking an experienced Client Care Coordinator to join our busy clinic full-time. You'll be the friendly first contact for clients, manage the reception, schedules, and day-to-day operations, and help ensure a smooth experience for pets and their owners.

This role is ideal for someone with veterinary industry experience who thrives in a fast-paced environment, delivering outstanding customer service, and enjoying close collaboration with

Qualifications

• Experience in veterinary reception or practice administration.
• Strong client communication and customer service skills.
• Ability to manage appointments and clinic workflows.

Responsibilities

• Managing the day-to-day operation of the reception area
• Coordinating appointments, bookings, and daily schedules
• Greeting clients and patients and creating a welcoming clinic experience
• Handling client enquiries in person, over the phone, and via email
• Managing admission and discharge paperwork
• Processing payments and managing accounts
• Coordinating client communications and follow-up appointments
• Supporting workflow between reception, nursing, and veterinary teams
• Assisting with preventative healthcare reminders and client education
• Supporting administrative tasks and clinic operations as required
• Maintaining accurate client and patient records
• Helping ensure exceptional customer service is consistently delivered

Skills

Client communication

Customer service

Organisational skills

Veterinary reception

Team collaboration

Tools

RxWorks

Job description

Greencross Vets Deeragun in Townsville, QLD, is seeking an experienced Client Care Coordinator to join our busy clinic full-time. You'll be the friendly first contact for clients, manage the reception, schedules, and day-to-day operations, and help ensure a smooth experience for pets and their owners.

This role is ideal for someone with veterinary industry experience who thrives in a fast-paced environment, delivering outstanding customer service, and enjoying close collaboration with