Veterinary Care Expert — Hybrid Role with Growth & Wellness Impact

Lyka; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Work in a fast-growing start-up

Annual L&D budget

Pet-friendly offices

Up to 18 weeks of paid parental leave

Job summary

A leading pet wellness company is seeking a Vet Expert to support Customer Care health escalations and work with the Vet Nurse team. You will maintain knowledge bases, provide training, and foster a positive culture. The ideal candidate holds a DVM degree with 2+ years of experience and exceptional customer service skills. This role offers hybrid work in pet-friendly offices and an annual development budget.

Qualifications

• 2+ years of veterinary experience required.
• Exceptional customer service skills are essential.
• Must have strong English communication skills.

Responsibilities

• Support Customer Care health escalations in veterinarian capacity.
• Maintain Customer Care knowledge base.
• Collaborate cross-functionally on health and nutrition topics.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organizational skills

Education

Doctor of Veterinary Medicine (DVM)

Job description

A leading pet wellness company is seeking a Vet Expert to support Customer Care health escalations and work with the Vet Nurse team. You will maintain knowledge bases, provide training, and foster a positive culture. The ideal candidate holds a DVM degree with 2+ years of experience and exceptional customer service skills. This role offers hybrid work in pet-friendly offices and an annual development budget.