Vet Expert (Customer Care) (full-time or part-time)

Lyka; Melbourne; Hybrid; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Growth and development budget

Paid parental leave

Wellbeing assistance

Pet-friendly office

Wellbeing support

Diversity and inclusion

Job summary

A growing pet health company in Melbourne seeks a Vet Expert (Customer Care) to support veterinary health escalations and maintain knowledge on nutrition and health topics. The role requires a DVM degree, 2+ years of experience, and excellent customer service skills. This part-time position offers a hybrid working environment and emphasizes personal development and sustainability.

Qualifications

• 2+ years of veterinary experience.
• Exceptional customer service skills and a positive attitude.
• Proficient in using a computer and learning new systems.
• Well-versed verbal and written communication skills with strong English and grammar.
• Proficient in using a computer, touch typing and able to learn new tools / systems.
• Organised with high attention to detail.
• Willingness to learn topics such as dog nutrition and wellness.
• Resilient, high sense of ownership and comfortable with a fast-paced environment.
• Must love pets.

Responsibilities

• Support Customer Care health escalations in a veterinarian capacity.
• Maintain Customer Care knowledge base around product, nutrition, and health topics.
• Collaborate with other departments on health and nutrition topics.
• Collaborate cross-functionally with other departments on health and nutrition topics.
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission.

Skills

Customer service skills

Communication skills

Organizational skills

Resilience

Education

Doctor of Veterinary Medicine (DVM)

Job description

Overview

Vet Expert (Customer Care) is a role focused on supporting veterinary health escalations, maintaining knowledge across product, nutrition, and health topics, and collaborating with cross-functional teams to advance pet wellbeing. The position is available as full-time or part-time.

Responsibilities

• Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
• Maintain Customer Care knowledge base around product, nutrition and health topics
• Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
• Collaborate cross-functionally with other departments on health and nutrition topics
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company\'s mission

Requirements

• Doctor of Veterinary Medicine (DVM) degree or equivalent
• 2+ years of veterinary experience
• Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
• Well-versed verbal and written communication skills with strong English and grammar
• Proficient in using a computer, touch typing and able to learn new tools / systems
• Organised with high attention to detail
• Willingness to learn new topics, such as dog nutrition and wellness
• Resilient, high sense of ownership and comfortable with a fast paced environment
• Must love pets

Benefits

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
• Growth and Development - Lyka offers an annual L&D budget for personal development
• Work for a sustainability focused company - carbon-negative and plastic-negative pet company
• Be part of a diverse top talent team
• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools for mental and physical wellbeing
• Hybrid working - 3 days per week in office with pet-friendly offices in Sydney and Melbourne
• Pupper parent support for caring for pets, flexible arrangements, discounts, and training & care allowance

Note: We are committed to building inclusive and diverse teams. Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity and encourage people of all backgrounds to apply. If you have support or access requirements, please advise at the time of application.

Seniority level

• Associate

Employment type

• Part-time

Job function

• Customer Service

Industries

• Technology, Information and Internet