Vet Expert (Customer Care) (full-time or part-time)

Lyka; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Work in a fast-growing start-up

Annual L&D budget

Pet-friendly offices

Up to 18 weeks of paid parental leave

Wellbeing resources

Diversity top talent team

Carbon-negative culture

Job summary

A leading pet wellness company is seeking a Vet Expert to support Customer Care health escalations and work with the Vet Nurse team. You will maintain knowledge bases, provide training, and foster a positive culture. The ideal candidate holds a DVM degree with 2+ years of experience and exceptional customer service skills. This role offers hybrid work in pet-friendly offices and an annual development budget.

Qualifications

• 2+ years of veterinary experience required.
• Exceptional customer service skills are essential.
• Must have strong English communication skills.
• Well-versed verbal and written communication skills with strong English and grammar.
• Proficient in using a computer, touch typing and able to learn new tools / systems.
• Organised with high attention to detail.
• Willingness to learn new topics, such as dog nutrition and wellness.
• Resilient, high sense of ownership and comfortable with a fast paced environment.
• Must love pets.

Responsibilities

• Support Customer Care health escalations in veterinarian capacity.
• Maintain Customer Care knowledge base.
• Collaborate cross-functionally on health and nutrition topics.
• Collaborate cross-functionally with other departments on health and nutrition topics
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organizational skills

Willing to learn nutrition

Resilient

Pet lover

Education

Doctor of Veterinary Medicine (DVM)

Job description

Overview

Vet Expert (Customer Care) – full-time or part-time. Position supports Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team.

Lyka is an Australian founded pet wellness company focused on nutrition and preventive care for pets, with a mission to empower pet parents to take control over their pet's wellbeing.

Responsibilities

• Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
• Maintain Customer Care knowledge base around product, nutrition and health topics
• Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
• Collaborate cross-functionally with other departments on health and nutrition topics
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Requirements

• Doctor of Veterinary Medicine (DVM) degree or equivalent
• 2+ years of veterinary experience
• Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
• Well-versed verbal and written communication skills with strong English and grammar
• Proficient in using a computer, touch typing and able to learn new tools / systems
• Organised with high attention to detail
• Willingness to learn new topics, such as dog nutrition and wellness
• Resilient, high sense of ownership and comfortable with a fast paced environment
• Must love pets

Benefits

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
• Growth and Development – Lyka provides an annual L&D budget for personal development
• Sustainability-focused company culture; Australia’s only carbon-negative and plastic-negative pet company
• Be part of a diverse top talent team
• Hybrid working – 3 days per week in office; pet-friendly offices in Sydney and Melbourne
• Up to 18 weeks of paid parental leave top-up
• Wellbeing tools and resources for mental and physical health