Veterans' Compensation Advocate - Part Time, Hybrid

Returned & Services League of Australia (Victoria Branch) Inc; Geelong; Hybrid; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Two extra leave days for December

Annual leave loading 17.5%

Paid parental leave

Employee wellbeing program

Hybrid working environment

Recognition and social activities

Job summary

RSL Victoria is seeking a Military Compensation Advocate to work from the Geelong Hub, delivering compensation support and advocacy to serving and ex-serving ADF members. You will assess clients, prepare claims, handle documentation, and liaise with internal and external stakeholders to resolve entitlement issues.

The role is part-time, Monday to Friday, with a focus on empathy, clear communication, and handling sensitive situations.

Qualifications

• Experience in a community services environment with a focus on support roles.
• Strong communication, active listening and empathy when engaging with diverse clients.
• Ability to manage sensitive and distressing cases with professionalism.

Responsibilities

• Assist serving and ex-serving ADF members with compensation support and advocacy.
• Liaise with internal and external stakeholders; prepare and submit claims and documentation.
• Manage allocated caseload and set client expectations within tight timelines.

Skills

Community services experience

Active listening

Communication

Caring demeanour

MS Office 365

Salesforce CRM

Tools

Microsoft Office 365

Salesforce

Job description

RSL Victoria is seeking a Military Compensation Advocate to work from the Geelong Hub, delivering compensation support and advocacy to serving and ex-serving ADF members. You will assess clients, prepare claims, handle documentation, and liaise with internal and external stakeholders to resolve entitlement issues.

The role is part-time, Monday to Friday, with a focus on empathy, clear communication, and handling sensitive situations.