Claims Advocate

Rslwa; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Modern Perth CBD office

Flexible working arrangement

Salary packaging options

Novated leasing

Birthday celebrations

EAP 24/7

Job summary

RSL WA in Perth is seeking a compassionate and capable Claims Advocate to join the Advocacy Team. You will help veterans and their families navigate claims, pensions, and benefits, with empathy and professionalism.

As part of Veteran Services, you will support Australian Defence Force personnel and families, liaising with DVA and other professionals to progress claims and maintain confidential records. Flexible working arrangements offered.

Qualifications

• Experience in advocacy, case management, claims management, or related support roles.
• Understanding of DVA legislation, policies, and claims processes.
• Experience with vulnerable clients, providing empathetic, trauma-informed, client-centred support.
• Proven ability to manage multiple cases, meet deadlines, and maintain confidential records.
• Strong written and verbal communication skills, including preparing documentation or correspondence.
• Experience liaising with external stakeholders such as government agencies, medical professionals, or legal representatives.
• High attention to detail and ability to interpret information, evidence, and decisions.

Responsibilities

• Advocate for current and former ADF members and families throughout the compensation and entitlements claims process.
• Provide accurate, timely advice on DVA legislation, policies, and available benefits.
• Prepare, lodge, and manage claims, including gathering medical evidence and service records.
• Maintain regular contact with clients, providing updates, guidance, and emotional support throughout their claim.
• Liaise with DVA, medical professionals, legal representatives, and other stakeholders to progress cases.
• Review decisions and submit requests for reconsideration or appeals where appropriate.
• Maintain detailed, confidential client records in line with policy.
• Collaborate with the Advocacy Team to ensure holistic support.
• Uphold RSL WA values and drive continuous improvement of advocacy services.

Skills

Advocacy

Case management

Claims management

Communication

Stakeholder liaison

Empathy/trauma-informed care

Job description

Perth, Western Australia 6000, Australia

Full-time Permanent Associate

Posted 20 Oct 2026

Description

About RSL WA

RSL WA is one of Australia’s most respected charities, proudly supporting veterans and their families since 1916. With over 6,500 members across 106 Sub‑Branches, we are a unique intergenerational organisation welcoming current and ex‑serving members of the Australian Defence Force and allied nations.

Guided by the values of care, mateship, and remembrance, we deliver wellbeing, welfare, and claims advocacy services that help veterans and their families thrive. We also lead major commemorative events such as Anzac Day and Remembrance Day.

With more than 63,000 serving and ex‑serving personnel in Western Australia, RSL WA plays a vital role in honouring service, educating the community, and helping veterans realise their potential to contribute to the WA community.

The Position

As we continue to strengthen our support for Western Australia’s veteran community, we are seeking a compassionate and capable Claims Advocate to join our dedicated Advocacy Team.

Working within Veteran Services, you will provide advice, guidance and practical support to current and former Australian Defence Force personnel and their families. You will assist clients to understand and navigate claims, pensions and benefits, particularly those administered by the Department of Veterans’ Affairs, while delivering support with empathy, professionalism and integrity.

Key Responsibilities

As part of a supportive and collaborative Advocacy Team, you will:

• Advocate on behalf of current and former Australian Defence Force (ADF) members and their families throughout the compensation and entitlements claims process
• Provide accurate, timely advice on DVA legislation, policies, and available benefits
• Prepare, lodge, and manage claims, including gathering medical evidence, service records, and supporting documentation
• Maintain regular contact with clients, providing clear updates, guidance, and emotional support throughout their claim
• Liaise with the Department of Veterans’ Affairs (DVA), medical professionals, legal representatives, and other stakeholders to progress
• Review decisions and, where appropriate, prepare and submit requests for reconsideration or appealsMaintain detailed, accurate, and confidential client records in line with organisational and legislative requirements
• Work collaboratively with the Advocacy Team and broader Veteran Services directorate to ensure holistic support for
• Uphold RSL WA values and contribute to continuous improvement of advocacy services and outcomes

What You Need

Successful candidates will have:

• Demonstrated experience in advocacy, case management, claims management, or a related support role (veteran services, community services, legal, health, or government environments highly regarded)
• Sound understanding of, or willingness to develop knowledge in, Department of Veterans’ Affairs (DVA) legislation, policies, and claims processes
• Experience working with vulnerable clients, providing empathetic, trauma‑informed, and client‑centred support
• Proven ability to manage multiple cases, meet deadlines, and maintain accurate and confidential records
• Strong written and verbal communication skills, including experience preparing documentation, submissions, or correspondence
• Experience liaising with external stakeholders such as government agencies, medical professionals, or legal representatives
• High level of attention to detail and ability to interpret information, evidence, and decisions

Experience working with current or former ADF members, veterans, or their families is highly desirable.

What we Offer

• Modern and central office in Perth CBD
• Flexible working arrangement
• Salary packaging options
• Novated leasing
• Monthly birthday celebrations
• 24/7 Employee Assistance Program

We welcome and encourage applications from veterans, current and former serving members of the Australian Defence Force, and their families.

Company Overview

RSL WA is committed to providing comprehensive support for veterans, their spouses and families, encompassing a wide array of support services. Whether it involves navigating compensation claims with the Department of Veterans’ Affairs, offering emergency financial assistance, or connecting individuals with peer support groups, we are dedicated to being a source of assistance. In times of immediate need. Your wellbeing is our priority, and we are here to help in every way possible.