Compassionate Veterans Claims Advocate

Rslwa; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Modern Perth CBD office

Flexible working arrangement

Salary packaging options

Novated leasing

Birthday celebrations

EAP 24/7

Job summary

RSL WA in Perth is seeking a compassionate and capable Claims Advocate to join the Advocacy Team. You will help veterans and their families navigate claims, pensions, and benefits, with empathy and professionalism.

As part of Veteran Services, you will support Australian Defence Force personnel and families, liaising with DVA and other professionals to progress claims and maintain confidential records. Flexible working arrangements offered.

Qualifications

• Experience in advocacy, case management, claims management, or related support roles.
• Understanding of DVA legislation, policies, and claims processes.
• Experience with vulnerable clients, providing empathetic, trauma-informed, client-centred support.
• Proven ability to manage multiple cases, meet deadlines, and maintain confidential records.
• Strong written and verbal communication skills, including preparing documentation or correspondence.
• Experience liaising with external stakeholders such as government agencies, medical professionals, or legal representatives.
• High attention to detail and ability to interpret information, evidence, and decisions.

Responsibilities

• Advocate for current and former ADF members and families throughout the compensation and entitlements claims process.
• Provide accurate, timely advice on DVA legislation, policies, and available benefits.
• Prepare, lodge, and manage claims, including gathering medical evidence and service records.
• Maintain regular contact with clients, providing updates, guidance, and emotional support throughout their claim.
• Liaise with DVA, medical professionals, legal representatives, and other stakeholders to progress cases.
• Review decisions and submit requests for reconsideration or appeals where appropriate.
• Maintain detailed, confidential client records in line with policy.
• Collaborate with the Advocacy Team to ensure holistic support.
• Uphold RSL WA values and drive continuous improvement of advocacy services.

Skills

Advocacy

Case management

Claims management

Communication

Stakeholder liaison

Empathy/trauma-informed care

Job description

RSL WA in Perth is seeking a compassionate and capable Claims Advocate to join the Advocacy Team. You will help veterans and their families navigate claims, pensions, and benefits, with empathy and professionalism.

As part of Veteran Services, you will support Australian Defence Force personnel and families, liaising with DVA and other professionals to progress claims and maintain confidential records. Flexible working arrangements offered.