Veteran Housing Support Team Leader

Troocoo Pty; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Leadership role with community impact

Collaborative working environment

Opportunities to support veterans and

Job summary

Troocoo Pty is seeking an experienced Team Leader - Housing Support to lead a dispersed team delivering specialist homelessness and housing support to veterans and families. The role blends people management with direct service delivery and case oversight.

Reporting to the Wellbeing Manager, you will ensure high-quality, person-centred support while maintaining a small caseload and driving service improvements in a not-for-profit environment dedicated to veterans and Defence communities.

Qualifications

• Degree in Social Work or allied health with eligibility for registration with the relevant body.
• 2–3 years' experience in a team leadership or supervisory role.
• Demonstrated experience in person-centred, strengths-based case management.
• Strong knowledge of homelessness, housing insecurity and complex client needs.
• Proven ability to lead, motivate and develop a team; excellent communication and stakeholder engagement.
• Current Queensland C Class driver's licence and willingness to travel across the region.

Responsibilities

• Lead, mentor and develop a team of Housing Support Practitioners across multiple locations.
• Provide clinical and operational supervision, coaching and guidance.
• Oversee case management, including reviewing case plans and monitoring complex cases.
• Maintain a small client caseload.
• Monitor team workloads, capacity and performance.
• Build relationships with government agencies, community organisations and veteran support networks.
• Work with internal and external stakeholders to achieve positive outcomes for veterans and families.
• Ensure compliance with legislation, policies, funding requirements and professional standards.
• Drive continuous improvement and a positive workplace culture.

Skills

Team leadership

Case management

Stakeholder engagement

Homelessness knowledge

Communication skills

Empathy

Education

Social Work degree

Registration eligible

Job description

Troocoo Pty is seeking an experienced Team Leader - Housing Support to lead a dispersed team delivering specialist homelessness and housing support to veterans and families. The role blends people management with direct service delivery and case oversight.

Reporting to the Wellbeing Manager, you will ensure high-quality, person-centred support while maintaining a small caseload and driving service improvements in a not-for-profit environment dedicated to veterans and Defence communities.