Veterans Wellbeing Practitioner — Trauma-Informed Care

RSL Queensland; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

RSL Queensland seeks a Wellbeing Practitioner to provide trauma-informed, strengths-based case management for veterans and families. You will assess, plan and coordinate services across health, housing, financial and community supports to help clients navigate complex systems and achieve meaningful wellbeing outcomes.

You will manage a caseload of 15–20 clients, collaborate with multidisciplinary teams and service providers, and uphold high standards of empathy, professionalism and client

Qualifications

• Degree in Human Services, Health Sciences or equivalent.
• Eligibility for registration or membership with a relevant professional body such as AASW, PACFA or AHPRA.
• At least 2 years' experience in a similar role.
• Strong experience in strengths-based case management.
• Ability to work with empathy and professionalism in highly sensitive environments.
• Strong relationship-building, communication and advocacy skills.
• Ability to work collaboratively across multidisciplinary teams and external service providers.

Responsibilities

• Deliver trauma-informed, strengths-based case management.
• Conduct holistic assessments and develop support plans.
• Coordinate health, housing, financial and community services.
• Support veterans experiencing financial hardship, homelessness or other complex circumstances.
• Build trusted relationships with clients and key service partners.
• Monitor progress and maintain accurate case records.

Skills

Case management

Trauma-informed

Empathy

Relationship building

Communication

Advocacy

Multidisciplinary collaboration

Education

Relevant degree in Human Services/Health Sciences

Job description

RSL Queensland seeks a Wellbeing Practitioner to provide trauma-informed, strengths-based case management for veterans and families. You will assess, plan and coordinate services across health, housing, financial and community supports to help clients navigate complex systems and achieve meaningful wellbeing outcomes.

You will manage a caseload of 15–20 clients, collaborate with multidisciplinary teams and service providers, and uphold high standards of empathy, professionalism and client