Team Leader Housing Support

Troocoo; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Leadership role with community impact

Collaborative working environment

Opportunities to support veterans and

Job summary

Troocoo Pty is seeking an experienced Team Leader - Housing Support to lead a dispersed team delivering specialist homelessness and housing support to veterans and families. The role blends people management with direct service delivery and case oversight.

Reporting to the Wellbeing Manager, you will ensure high-quality, person-centred support while maintaining a small caseload and driving service improvements in a not-for-profit environment dedicated to veterans and Defence communities.

Qualifications

• Degree in Social Work or allied health with eligibility for registration with the relevant body.
• 2–3 years' experience in a team leadership or supervisory role.
• Demonstrated experience in person-centred, strengths-based case management.
• Strong knowledge of homelessness, housing insecurity and complex client needs.
• Proven ability to lead, motivate and develop a team; excellent communication and stakeholder engagement.
• Current Queensland C Class driver's licence and willingness to travel across the region.

Responsibilities

• Lead, mentor and develop a team of Housing Support Practitioners across multiple locations.
• Provide clinical and operational supervision, coaching and guidance.
• Oversee case management, including reviewing case plans and monitoring complex cases.
• Maintain a small client caseload.
• Monitor team workloads, capacity and performance.
• Build relationships with government agencies, community organisations and veteran support networks.
• Work with internal and external stakeholders to achieve positive outcomes for veterans and families.
• Ensure compliance with legislation, policies, funding requirements and professional standards.
• Drive continuous improvement and a positive workplace culture.

Skills

Team leadership

Case management

Stakeholder engagement

Homelessness knowledge

Communication skills

Empathy

Education

Social Work degree

Registration eligible

Job description

Are you an experienced Social Worker or Allied Health professional with a passion for supporting vulnerable people and leading high-performing teams?

This is an opportunity to combine your leadership expertise and professional experience to make a genuine difference in the lives of veterans and their families experiencing, or at risk of, homelessness.

Our client is a highly respected, purpose-driven not-for-profit organisation dedicated to supporting the veteran and Defence community through practical assistance, advocacy, wellbeing services and meaningful connections.

They are seeking an experienced Team Leader - Housing Support to lead a dedicated team delivering specialist homelessness and housing support services to veterans and their families.

About the role

Reporting to the Wellbeing Manager, you will lead a geographically dispersed team of Housing Support Practitioners, ensuring the delivery of high-quality, person-centred support to veterans experiencing housing insecurity, homelessness and financial hardship.

This is a hands-on leadership position combining people management, case oversight, stakeholder engagement and direct service delivery. You will also maintain a small caseload, ensuring you remain connected to the clients and challenges faced by your team.

Key responsibilities

• Lead, mentor and develop a team of Housing Support Practitioners across multiple locations.
• Provide clinical and operational supervision, coaching and guidance to ensure high-quality service delivery.
• Oversee case management, including reviewing case plans, monitoring complex cases and supporting appropriate interventions.
• Maintain a small client caseload
• Monitor team workloads, capacity and performance to ensure effective service delivery.
• Build and maintain strong relationships with government agencies, community organisations, specialist housing providers and veteran support networks.
• Work collaboratively with internal teams and external stakeholders to achieve positive outcomes for veterans and their families.
• Ensure compliance with relevant legislation, organisational policies, funding requirements and professional standards.
• Drive continuous improvement, team engagement and a positive, supportive workplace culture.

About you

You are a compassionate and capable leader who understands the complexities of working with vulnerable individuals and families. You bring a balanced approach to leadership, combining empathy and sound professional judgement with accountability, operational focus and a commitment to service excellence.

To be successful, you will bring

• A degree in Social Work, Human Services, Health Sciences or a relevant Allied Health discipline, with eligibility for registration or full membership with the relevant professional body (AASW, PACFA or AHPRA).
• At least 2-3 years' experience in a team leadership or supervisory role.
• Demonstrated experience in person-centred, strengths-based case management.
• Strong knowledge of, or experience working with, homelessness, housing insecurity and complex client needs.
• Proven ability to lead, motivate, mentor and develop a team.
• Confidence in managing complex cases, providing supervision and supporting sound case management decisions.
• Highly developed communication, relationship-building and stakeholder engagement skills.
• Strong organisational skills, with the ability to manage competing priorities and operational demands.
• A genuine commitment to working with empathy, professionalism and integrity in sensitive environments.
• A current Queensland C Class driver's licence and willingness to travel across the region as required.

Desirable

Experience within a specialist homelessness service, community services organisation or an understanding of the Australian Defence Force and veteran community.

Why consider this opportunity?

This is more than a leadership role. It is an opportunity to contribute to a service that provides meaningful support to people who have served our country and their families.

You will join a values-led organisation where your leadership will directly influence service quality, team development and outcomes for a community that deserves dedicated support.

Benefits

• The opportunity to lead a passionate and committed team.
• A meaningful leadership role with a direct community impact.
• The opportunity to contribute to innovative and evolving veteran support services.
• A collaborative and purpose-driven working environment.
• The ability to combine professional expertise with genuine social impact.