Veteran Wellbeing & Case Management Specialist

Troocoo Pty; Darwin; On-site; AUD 70,000 - 95,000; Full time

Job summary

Troocoo Pty is seeking a compassionate Wellbeing Practitioner to deliver person-centred case management for veterans, current Defence members and families. You will assess needs, develop tailored support plans and connect clients with health, financial and social services to improve wellbeing.

With a trauma-informed, strengths-based approach, you will manage a caseload of 15–20 clients, collaborate with health professionals and community partners, and maintain confidential records while

Qualifications

• Degree enabling professional registration or eligibility with a relevant body (AASW/AHPRA/PACFA).
• At least two years’ experience in wellbeing/case management/community services.
• Strong knowledge and practical experience in strengths-based case management.
• Excellent communication and relationship-building skills.
• Ability to manage competing priorities and complex caseloads.
• Experience coordinating referrals with internal/external service providers.
• Proficiency in Microsoft Office and learning client management systems.

Responsibilities

• Conduct psychosocial assessments and develop case management plans in partnership with clients.
• Build trusting relationships with veterans and families, recognizing their unique experiences, needs and goals.
• Coordinate referrals to health, mental health, housing, financial and community support services.
• Facilitate access to emergency relief, financial assistance and other wellbeing support programs.
• Monitor client progress, adapt support strategies and identify and elevate risks where appropriate.
• Maintain accurate, confidential client records, case notes and referral documentation.
• Build strong partnerships with government agencies, healthcare providers, ex-service organisations and community stakeholders.
• Work collaboratively with multidisciplinary teams to improve service delivery and client outcomes.
• Apply ethical, evidence-based and trauma-informed practices while maintaining professional boundaries and participating in ongoing supervision and professional development.

Skills

MS Office

Client management systems

Referral coordination

Communication skills

Education

Degree in Human Services, Health Sciences or related discipline enabling registration or eligibility for full membership with AASW/AHPRA/PACFA

Job description

Troocoo Pty is seeking a compassionate Wellbeing Practitioner to deliver person-centred case management for veterans, current Defence members and families. You will assess needs, develop tailored support plans and connect clients with health, financial and social services to improve wellbeing.

With a trauma-informed, strengths-based approach, you will manage a caseload of 15–20 clients, collaborate with health professionals and community partners, and maintain confidential records while