Trauma-Informed Veterans Wellbeing Case Manager

Troocoo Pty; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Troocoo Pty in Australia is seeking a compassionate Wellbeing Practitioner to deliver person-centred case management for veterans, current Defence members and their families. You will assess needs, develop tailored support plans and connect clients with health, housing, financial and community services.

Using a trauma-informed, strengths-based approach, you’ll manage a caseload of 15–20 clients, collaborate with health professionals and government agencies, maintain accurate records and

Qualifications

• Degree in Human Services, Health Sciences or related discipline.
• Two years’ experience in wellbeing, case management or community services.
• Knowledge of strengths-based case management.
• Excellent communication and relationship-building skills.
• Ability to manage complex caseloads and maintain records.

Responsibilities

• Conduct psychosocial assessments and develop case management plans.
• Build trusting relationships with veterans and families.
• Coordinate referrals to health, mental health, housing, financial, and community services.
• Facilitate access to emergency relief and financial assistance.
• Monitor client progress and adapt strategies.
• Maintain confidential client records and referrals.
• Collaborate with government agencies and health providers.
• Work with multidisciplinary teams to improve service delivery.

Skills

Trauma-informed

Case management

Communication skills

Interpersonal skills

Record-keeping

Education

Degree in Human Services

Tools

Microsoft Office

Client management systems

Job description

Troocoo Pty in Australia is seeking a compassionate Wellbeing Practitioner to deliver person-centred case management for veterans, current Defence members and their families. You will assess needs, develop tailored support plans and connect clients with health, housing, financial and community services.

Using a trauma-informed, strengths-based approach, you’ll manage a caseload of 15–20 clients, collaborate with health professionals and government agencies, maintain accurate records and