VET Information & Customer Support Officer

Stronger Smarter Institute; Parramatta; Hybrid; AUD 78,000 - 85,000; Full time

Benefits offered by this job

12% superannuation

Annual leave loading

Flexible working arrangements

Job summary

The NSW Department of Education is seeking a Customer Service Officer to support information on apprenticeships, traineeships and VET programs and to provide clerical support to the Regional Centre.

This ongoing full-time position located in Parramatta offers a Clerk Grade 1/2 salary ranging from AUD 78,000 to AUD 84,799 plus 12% superannuation and annual leave loading, with flexible working arrangements available.

Qualifications

• Strong customer service ethic and collaborative approach.
• Ability to work in a structured environment following policies and guidelines.
• Escalate complex matters to a supervisor for appropriate decision-making.
• High attention to detail.
• Knowledge of Vocational, Education and Training (VET) desirable.
• Knowledge of Aboriginal Education Policy and partnership with NSW AECG.

Responsibilities

• Provide information on apprenticeships, traineeships and VET programs to customers.
• Provide clerical and administrative support to the Regional Centre.

Skills

Customer service

Policy procedures

Attention to detail

VET knowledge

Aboriginal Education Policy

Job description

The NSW Department of Education is seeking a Customer Service Officer to support information on apprenticeships, traineeships and VET programs and to provide clerical support to the Regional Centre.

This ongoing full-time position located in Parramatta offers a Clerk Grade 1/2 salary ranging from AUD 78,000 to AUD 84,799 plus 12% superannuation and annual leave loading, with flexible working arrangements available.