Aftersales Performance Manager

Genesis; Sydney; Hybrid; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

12% superannuation

Annual leave loading

Job summary

NSW Department of Education is seeking a Customer Service Officer to assist with information on apprenticeships, traineeships and VET programs, and to support the Regional Centre with clerical tasks.

The role offers ongoing full-time employment in Parramatta with flexible working arrangements, a Clerk Grade 1/2 salary range, and 12% superannuation plus annual leave loading.

Qualifications

• Demonstrated strong customer service ethic.
• Ability to apply policies and guidelines with sound judgement.
• Knowledge of Vocational Education and Training (VET) is desirable.

Responsibilities

• Provide general information on apprenticeships, traineeships and VET programs to customers and the public.
• Provide clerical and administrative support to the Regional Centre.

Skills

Customer service

Attention to detail

Policy adherence

Job description

NSW Department of Education

Title: Customer Service Officer

Employment type: Ongoing Full-Time role

Location: Parramatta with flexible working arrangements available

Salary: Clerk Grade 1/2 salary ranging from $78,000 - $84,799 + 12% super and annual leave loading

About the role

The Customer Service Officer assists with the provision of general information on apprenticeships, traineeships and vocational education and training programs and services, to customers and members of the public and provides clerical and administrative support to the Regional Centre.

About you

• Demonstrate a strong customer service ethic and a collaborative approach
• Work confidently in a structured environment, applying policies, procedures and guidelines with sound judgement
• Escalate complex or sensitive matters to a supervisor to support appropriate decision‑making
• Have high attention to detail
• Knowledge of Vocational, Education and Training (VET) is desirable
• Competitive, salary‑sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

Responsibilities

• Assist with the provision of general information on apprenticeships, traineeships, and VET programs and services to customers and the public.
• Provide clerical and administrative support to the Regional Centre.

Requirements

• Strong customer service skills.
• Attention to detail.
• Ability to apply policies and procedures.
• Knowledge of VET (desirable).

Benefits

• Salary granting $78,000-$84,799 plus 12% super and annual leave loading.
• Flexible working arrangements.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people.