Vet Clinic Front Desk & Client Care Specialist

Vetpartners Australia Pty; Adelaide; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Salary packaging benefits

Free gym access

Employee Assistance Program

Annual team dinners

Scholarships

Performance & PDP

Job summary

ECH is seeking a Customer Care Concierge to be the first point of contact for older South Australians, delivering information and guidance on services with empathy and professionalism.

In a fast-paced environment you’ll answer enquiries across channels, connect customers with the right supports, and build trusted relationships with customers, families and stakeholders while ensuring every interaction is positive and solution-focused.

Qualifications

• Current National Police Check or willingness to obtain one.
• Current driver’s licence.
• Certificate III in Customer Engagement or relevant experience and on-the-job training.
• Experience in a contact centre is helpful.

Responsibilities

• Provide information about ECH services across enquiries.
• Answer enquiries across multiple channels with empathy and professionalism.
• Build trusted relationships with customers, families and stakeholders.
• Identify customer needs and connect individuals with appropriate services and supports.

Skills

Strong communication

Interpersonal skills

Organisation

Prioritisation

Education

Certificate III in Customer Engagement

Job description

Customer Experience - Customer Care Concierge

Your opportunity As a Customer Care Concierge, you'll be the first point of contact for customers, their families and the broader community, providing exceptional service and support across a range of enquiries. You'll deliver information and guidance on ECH's services, help customers navigate support options, and ensure every interaction is professional, compassionate and customer-focused. Working in a fast-paced environment, you'll build trusted relationships, answer questions, resolve enquiries and connect customers with the right services. Your ability to provide accurate information and positive experiences will help older South Australians access the support they need to live well and independently. You’ll make an impact by Providing outstanding customer service across multiple channels, with empathy, professionalism and a genuine commitment to supporting older South Australians. Responding to customer enquiries, enacting requests and providing accurate information about ECH services, programs and supports. Building strong relationships with customers, families and stakeholders, ensuring every interaction is positive, respectful and solution-focused. Identifying customer needs and connecting individuals with appropriate services and support options. Resolving enquiries efficiently and contributing to continuous improvement initiatives that enhance the customer experience. What you’ll bring To succeed in this role, you'll ideally have: A current National Police Check (or willingness to obtain one). A current driver's licence. A Certificate III in Customer Engagement or relevant experience and on-the-job training. We would also love you to bring the following skills: Experience in a contact centre is helpful, but not essential. We welcome candidates with strong customer service experience from phone-based, administration, reception, retail, community services or other service-focused environments Strong communication and interpersonal skills, with the ability to build rapport and confidently navigate a variety of customer enquiries. Excellent organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment. Why join ECH? We want you to be MORE with us. We’re passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits. You’ll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back. What does this mean for you? As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income. We support your health and fitness with free access to ECH gyms and discounted wellness services. Free Employee Assistance Program (EAP) Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings. Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP). For more information on our benefits and what it’s like to work at ECH, visit our careers page. Ready to be part of something special? Join us and help older South Australians get MORE out of life. We will review applications as they come in and move quickly to secure the right candidate. Applications close Friday 16th October 2026 For more information, please contact We encourage individuals from diverse backgrounds to apply,