Customer Experience - Customer Care Concierge

Columbia Hospitality, Inc.; Adelaide; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Salary packaging

Free gym

Discounted wellness services

Employee Assistance Program

Team events

Mentoring & PDP

Job summary

ECH is seeking a Customer Care Concierge to be the first point of contact for customers, families and the community, delivering information and guidance on ECH's services, and helping navigate support options with professionalism and empathy.

In a fast-paced environment, you will build trusted relationships, resolve enquiries, connect customers with the right services, and contribute to continuous improvements that enhance the customer experience, supporting older South Australians to live well

Qualifications

• A current National Police Check (or willingness to obtain one).
• A current driver's licence.
• A Certificate III in Customer Engagement or relevant experience and on-the-job training.

Responsibilities

• Provide outstanding customer service across multiple channels with empathy and professionalism.
• Respond to customer enquiries, enact requests and provide accurate information about ECH services.
• Build strong relationships with customers, families and stakeholders to ensure positive interactions.
• Identify customer needs and connect individuals with appropriate services and support options.
• Resolve enquiries efficiently and contribute to improvement initiatives that enhance the customer experience.

Skills

Driver's licence

Education

National Police Check

Certificate III in Customer Engagement

Job description

Your opportunity

As a Customer Care Concierge, you'll be the first point of contact for customers, their families and the broader community, providing exceptional service and support across a range of enquiries.

You'll deliver information and guidance on ECH's services, help customers navigate support options, and ensure every interaction is professional, compassionate and customer-focused.

Working in a fast-paced environment, you'll build trusted relationships, answer questions, resolve enquiries and connect customers with the right services. Your ability to provide accurate information and positive experiences will help older South Australians access the support they need to live well and independently.

You’ll make an impact by

• Providing outstanding customer service across multiple channels, with empathy, professionalism and a genuine commitment to supporting older South Australians.
• Responding to customer enquiries, enacting requests and providing accurate information about ECH services, programs and supports.
• Building strong relationships with customers, families and stakeholders, ensuring every interaction is positive, respectful and solution-focused.
• Identifying customer needs and connecting individuals with appropriate services and support options.
• Resolving enquiries efficiently and contributing to continuous improvement initiatives that enhance the customer experience.

What you’ll bring

To succeed in this role, you'll ideally have:

• A current National Police Check (or willingness to obtain one).
• A current driver's licence.
• A Certificate III in Customer Engagement or relevant experience and on-the-job training.

We would also love you to bring the following skills:

• Experience in a contact centre is helpful, but not essential. We welcome candidates with strong customer service experience from phone-based, administration, reception, retail, community services or other service-focused environments
• Strong communication and interpersonal skills, with the ability to build rapport and confidently navigate a variety of customer enquiries.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.

Why join ECH?

We want you to be MORE with us. We’re passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits.

You’ll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back.

What does this mean for you?

• As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income.
• We support your health and fitness with free access to ECH gyms and discounted wellness services.
• Free Employee Assistance Program (EAP)
• Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings.
• Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP).

For more information on our benefits and what it’s like to work at ECH, visit our careers page. https://www.ech.asn.au/careers

Ready to be part of something special?

Join us and help older South Australians get MORE out of life.

We will review applications as they come in and move quickly to secure the right candidate.

Applications close Friday 16^th October 2026

For more information, please contact [e-mail]

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.