Membership Services - Membership Administrator

Venues NSW; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Venues NSW is a NSW Government body operating premier stadiums and entertainment precincts across Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. We seek a Membership Administrator to deliver exceptional customer service, manage memberships and guest inquiries with accuracy and efficiency.

The role includes working on game days and weekends, providing a positive member experience and contributing to the overall guest journey at major events across our venues network.

Qualifications

• Customer-centric approach
• Clear communication
• Organised with a high level of attention to detail
• Positive, can-do attitude

Responsibilities

• Provide accurate and timely information to members and their guests
• Assist on games days to deliver memorable experiences for members and guests

Skills

Customer service

Communication

Attention to detail

Problem solving

Job description

Membership Services - Membership Administrator

Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.

Venues NSW takes an intergrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset all of which helps us deliver key projects and secure outstanding content.

ABOUT THE ROLE
We have an exciting opportunity for a customer focused individual to join our Memberships team here at Venues NSW. This role provides accurate and timely information, whilst maintaining a high-level of customer service and administration to our members and their guests.

On a rotational basis, you will be required to work on games days to assist in providing a memorable experience for our members. Events run Monday to Sunday, day, evening, weekends and public holidays so don’t expect to fall into the mainstream Monday to Friday; nine to five in this role.

ABOUT YOU
As a business we are focused on delivering the very best experience for our customers. To achieve this, we are seeking people with a passion for service and a proactive approach to their daily working life. If this sounds like you and you can see yourself working in this challenging, dynamic industry at one of the foundation sites in world sport, then we want to hear from you. Benefits and a competitive salary package will be offered to the successful candidate.

Your ability to apply in accordance with the following desired skills:

• Customer centric
• Clear communication
• Organised with a high level of attention to detail
• An attitude of ‘yes’ to every challenge

WHY WORK FOR US

In a role at Venues NSW, you’ll be helping bring Australia’s greatest live sports and world-class entertainment experiences to life. As custodians of over $4 billion in iconic assets from the Sydney Cricket Ground and Allianz Stadium to regional precinct hubs in Newcastle, and Wollongong we connect millions of fans through live experiences every year.

When you join our team, you get the stability and support of a leading organisation paired with the dynamic energy of the major events industry. We offer clear pathways for career progression and internal mobility across our statewide venue network, along with a collaborative, team-oriented culture that celebrates diversity and shared success. Plus, you'll enjoy fantastic benefits, including discounts across our partners, wellness program, and access to events across our venues.

Please note: Applicants must be Australia citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.