Venue Support Officer - Western Hotel

ALH Hotels; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

ALH Hotels, Western Hotel, is seeking a Venue Support Officer to help run daily operations and deliver excellent guest service. You will manage data integrity, POS reconciliations, stock control and regulatory compliance while supporting management during peak periods.

You will engage with customers in person, over the phone and via email, while maintaining privacy and professional administration. Join us to help shape memorable guest experiences.

Qualifications

• Strong customer service skills via phone, email or in person.
• Maintain privacy and confidentiality of sensitive information.
• Keep administration area organized and professional at all times.
• Support venue team on the floor during peak trade times.
• Attend and contribute to team meetings.

Responsibilities

• Complete financial reconciliations and maintain POS registers.
• Maintain data integrity in ALH systems and keep employee/training records.
• Manage stock control and stocktakes; identify cash/stock variances.
• Ensure VISA obligations are met for team members in ALH systems.
• Review venue reports and provide feedback to key team members.
• Assist Management Team in achieving audit results and compliance.

Skills

Customer service

Privacy & confidentiality

Administration

Floor service

Team meetings

Job description

About The Role

Venue Support Officer | Western Hotel | Dream big with us!

Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub’s story.

A day in the life of a Venue Support Officer:

• Completion of all financial reconciliations as required including maintaining point of sale registers
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention

What do we need from you

About You

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

What's in it for you?

We are together creators

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.