Venue Support Officer - Atherton Hotel

ALH Hotels; Carrington; On-site; AUD 60,000 - 80,000; Full time

Job summary

ALH Hotels is seeking a Venue Support Officer for Atherton Hotel. You will deliver outstanding customer service across phone, email and in person, while ensuring privacy and confidentiality of sensitive information.

You will keep administration tidy and support the Venue team on the floor during peak times, contributing in team meetings. Join ALH Hotels to help maintain data integrity in systems, manage stock control, and assist in audits and compliance.

Qualifications

• Provides outstanding customer service via phone, email and face-to-face interactions.
• Understands importance of privacy and confidentiality with sensitive information.
• Maintains a well-organised and professional administration area at all times.
• Supports the Venue team with service on the floor during peak trade periods.
• Attends and contributes insights in team meetings.

Responsibilities

• Complete financial reconciliations and maintain POS registers.
• Maintain data integrity in ALH systems; manage employee and training records.
• Manage stock control and stocktakes; highlight cash/stock variances.
• Ensure VISA obligations are met for team members in ALH systems.
• Review venue reports and provide feedback to key team members.
• Assist Management in achieving audit results and compliance.

Skills

Customer service

Privacy & confidentiality

Administrative organisation

Floor service peak times

Team meeting participation

Tools

POS systems

Job description

About The Role

Venue Support Officer | Atherton Hotel | Dream big with us!

Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub’s story.

A day in the life of a Venue Support Officer:

• Completion of all financial reconciliations as required including maintaining point of sale registers
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention

What do we need from you

About You

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

What's in it for you?

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au