Venue Support Officer - Atherton Hotel

ALH Hotels; Atherton; On-site; AUD 48,000 - 64,000; Full time

Job summary

ALH Hotels in Atherton is seeking a Venue Support Officer to contribute across financial reconciliations, data integrity, stock control and vendor/audit tasks. You will help ensure privacy and accuracy, support floor service during busy periods, and participate in team discussions to drive performance.

With a focus on compliance and customer experience, the role supports management in achieving audit outcomes and maintaining high service standards at the Atherton Hotel.

Qualifications

• Completion of all financial reconciliations as required including maintaining point of sale registers.
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances.
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members.
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention

Responsibilities

• Provide outstanding customer service via phone, email and face-to-face interactions.
• Support on-floor service during peak trading times.
• Maintain privacy and confidentiality when handling sensitive information.
• Keep administration orderly and professional at all times.
• Attend and contribute in team meetings with insights.

Skills

Customer service

Data privacy

POS reconciliation

Stock control

Audit support

Floor service

Job description

Venue Support Officer | Atherton Hotel | Dream big with us!

Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub’s story.

A day in the life of a Venue Support Officer:

• Completion of all financial reconciliations as required including maintaining point of sale registers
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention

What do we need from you

About You:

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

What's in it for you?

We are together creators

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au