Venue Support Officer

Everi Pty; Dubbo; On-site; AUD 60,000 - 80,000; Full time

Job summary

Dubbo Regional Council invites applications for a Venue Support Officer to join Dubbo Regional Theatre & Convention Centre. You will be the welcoming face for community groups, schools and event organisers, guiding them from enquiry through to delivery and ensuring exceptional customer experiences.

You will work with a supportive team, manage venue hire processes, and help deliver diverse performances, events and community activities across the region.

Qualifications

• Minimum Certificate III in Business Administration, event management or equivalent.
• Proven experience in stakeholder engagement and customer relationships.
• Experience coordinating events and managing venue operations.
• Strong communication and interpersonal skills with diverse stakeholders.
• Good organisational, literacy and numeracy skills; able to manage multiple priorities.

Responsibilities

• Bring diverse events to life from community celebrations to performances and exhibitions.
• Be the key contact for clients, guiding them through venue hire and event journey.
• Build and maintain relationships with community groups, schools and performers.
• Provide high-quality customer service and responsive support to clients and stakeholders.
• Support a positive team culture and contribute to successful community outcomes.

Skills

Stakeholder engagement

Customer service

Event coordination

Communication

Administrative tasks

Contract management

Education

Certificate III in Business Administration or similar

Tools

Event booking systems

Venue management systems

Job description

Job Description

This newly created 2-year contract opportunity provides unique exposure to the full breadth of DRTCC operations and the vibrant performing arts community that surrounds it. You'll work closely with clients from their initial enquiry through to event delivery, helping ensure their experience is seamless, professional and enjoyable while supporting Council policies and processes.

If you're a people-focused professional who enjoys building connections, delivering exceptional service and being part of a team that creates outstanding community and cultural experiences, this could be the role for you.

Responsibilities

You’ll work with a great team to:

• Bring a diverse range of events to life, from community celebrations and graduations to performances, exhibitions and special events.
• Supporting clients and the community through their venue hire and event journey as the key point of contact for clients,
• Building and nurture positive relationships with community groups, performing arts organisations, schools, venue hirers and other key stakeholders
• Provide high-quality customer service and responsive support to clients and stakeholders.
• Through contributing to a positive, collaborative team culture where people support one another, celebrate success and work together to deliver exceptional community outcomes.

About the Employer

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Venue Support Office - DRTCC.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.48 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future - for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Venue Support office, Community Culture & Places, and develop your skills and future career.

(This role is known as Community Liaison and Administration Officer internally.)

Find people you can count on, and a lifestyle you love

As the Venue Support Officer, you’ll be the welcoming face and trusted connection between the Dubbo Regional Theatre and Convention Centre and the many community groups, performing arts organisations, schools and event organisers who bring our venue to life.

From supporting local dance schools and community events to working with performers, hirers and cultural organisations, you’ll play a key role in creating positive experiences and helping deliver memorable events across the region. Every day offers the opportunity to connect with people, build lasting relationships and contribute to the success of a diverse range of performances, events and community activities.

About the Candidate

• Certificate III in Business Administration, event management or a similar field
• Demonstrated experience in stakeholder engagement, customer relationships, event coordination, venue operations or a similar customer-focused environment
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of stakeholders
• Strong organisational and administrative skills with the ability to manage competing priorities and meet deadlines.
• General administrative skills demonstrating a competent level of literacy, numeracy and basic computer skills.
• Demonstrated experience in the processes involved in carrying out diverse event booking functions from contract through to reconciliation of accounts

We would also love you to have:

• Experience in the performing arts, events, venue hire, cultural, tourism or community sectors.
• Experience using event booking, venue management or ticketing systems