Venue Supervisor – Hospitality Leader with Flexible Roster

Mounties Group; Central Coast; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Onsite parking

Uniforms provided

Limitless training opportunities

Join Australia’s growing leading hosp​

Job summary

Mounties Group is seeking an experienced Venue Supervisor for Halekulani Bowling Club in Budgewoi, NSW, on a full-time basis. You will coordinate daily operations to create memorable visitor experiences and supervise staff with a focus on service excellence.

Role requires RSA/RCG competencies, knowledge of gaming, food and beverage operations, and flexibility to work a roster including days, nights and weekends. Onsite duties and customer relationship building are key.

Qualifications

• Previous experience in a similar role.
• Hold a current RSA, RCG and Advanced RCG Competency Card.
• Solid understanding of gaming operations, food and beverage outlets and ability to supervise these departments.
• Ability to build a coherent team and provide a high level of customer service.
• Willingness to build long-term relationships with customers.
• Ability to work independently and in a team environment.
• Hands-on approach and a strong attention to detail.
• Excellent practical knowledge of WH&S principles.
• Impeccable grooming and presentation.
• Exceptional oral and verbal communication skills.
• Availability to work a flexible roster that includes days, nights and weekends.

Responsibilities

• Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
• Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
• Ensure continuous improvement of our service delivery
• Attend and manage customer complaints and issues
• Supervision of employees including training and development as well as oversee and manage employee performance
• Assist with compliance requirements by accurately updating reports in Risk Manager

Skills

Previous experience

RSA Card

RCG Card

Advanced RCG

Customer service

Team supervision

WH&S knowledge

Flexible roster

Job description

Mounties Group is seeking an experienced Venue Supervisor for Halekulani Bowling Club in Budgewoi, NSW, on a full-time basis. You will coordinate daily operations to create memorable visitor experiences and supervise staff with a focus on service excellence.

Role requires RSA/RCG competencies, knowledge of gaming, food and beverage operations, and flexibility to work a roster including days, nights and weekends. Onsite duties and customer relationship building are key.