Venue Supervisor - Halekulani Bowling Club

Mounties; Central Coast; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite parking

Uniforms provided

Limitless training opportunities

Join Australia’s growing leading hosp­

Job summary

Mounties Group is seeking an experienced Venue Supervisor for Halekulani Bowling Club, Budgewoi, NSW. You will coordinate daily operations, ensure compliance with gaming and hospitality regulations, and lead a team to deliver memorable guest experiences.

You’ll manage customer issues, train staff, and maintain risk reports, while fostering long-term customer relationships in a busy entertainment venue within a leading hospitality group.

Qualifications

• Previous experience in a similar role.
• Hold a current RSA, RCG and Advanced RCG Competency Card.
• Solid understanding of gaming operations, food & beverage outlets and ability to supervise these departments.
• Ability to build a coherent team and provide high level customer service.
• Willingness to develop long-term relationships with customers.
• Ability to work independently and in a team.
• Hands-on approach with attention to detail.
• Excellent WH&S knowledge and grooming/presentation.
• Exceptional communication skills.
• Availability to work a flexible roster including days, nights and weekends.

Responsibilities

• Coordinate daily venue operations to deliver memorable guest experiences.
• Ensure compliance with key Acts and licensing requirements.
• Liaise with stakeholders for smooth operations.
• Oversee service delivery and continuous improvement.
• Attend to customer complaints and oversee staff performance.
• Maintain reports in Risk Manager and manage training.

Skills

Customer service

Team leadership

Risk management

Communication skills

Attention to detail

Flexible roster

Education

RSA certificate

RCG Competency Card

Advanced RCG

Tools

Risk Manager

Job description

Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

THE ROLE

We are currently searching for an experienced and dedicated Venue Supervisor to support the team on a full-time basis at Halekulani Bowling Club located in Budgewoi, NSW!

As a Venue Supervisor, you will be a customer focused professional that will be responsible for coordinating the daily operations throughout the venue to ensure memorable moments are created with all visitors.

More specifically, some duties will include but are not limited to:

• Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
• Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
• Ensure continuous improvement of our service delivery
• Attend and manage customer complaints and issues
• Supervision of employees including training and development as well as oversee and manage employee performance
• Assist with compliance requirements by accurately updating reports in Risk Manager

ABOUT YOU

• Previous experience in a similar role
• Hold a current RSA, RCG and Advanced RCG Competency Card
• A solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments
• Ability to build a coherent team and provide a high level of customer service
• Willingness to build long-term relationship with customers
• Ability to work both independently and in a team environment
• Possess a “hands on” approach and an impressive eye for detail
• Excellent practical knowledge of WH&S principals
• Impeccable grooming and presentation
• Exceptional oral and verbal communication skills
• Availability to work a flexible roster that includes days, nights and weekends

OUR BENEFITS

• Onsite parking
• Uniforms provided
• Limitless training opportunities
• Join Australia’s growing leading hospitality group