Venue Operations Manager

Don Hodge Group; Newcastle-Maitland; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly food & beverage allowance

Mentoring and development

Supportive leadership

Job summary

Don Hodge Group is seeking an experienced Venue Ops Manager for Lake Macquarie Tavern. Lead daily operations across bar, bistro, gaming and bottleshop, and mentor a team of managers to deliver exceptional guest experiences.

You will drive sales, ensure compliance, and champion a positive workplace culture while collaborating with head office on marketing, events and community partnerships. RSA, RCG and TAB certificates are required.

Qualifications

• Experience as 2IC, Assistant Manager, or senior Duty Manager in pub/large hospitality.
• Strong leadership and communication skills.
• Understanding of financial performance and compliance.
• People-first attitude and hands-on leadership.
• RSA, RCG and TAB certificates required.

Responsibilities

• Lead day-to-day venue operations across bar, bistro, gaming and bottleshop.
• Manage and mentor a team of department managers and supervisors.
• Drive sales performance, profitability and compliance.
• Champion great service and a positive workplace culture.
• Oversee rostering, training, and venue presentation.
• Work closely with head office on marketing, events and community partnerships.

Skills

Leadership

People management

Communication

Customer service

Education

RSA certificate

RCG certificate

TAB compliance certificate

Job description

Venue Op's Manager – Lake Macquarie Tavern

Step up into a senior leadership role with one of Lake Mac’s favourite pubs.

We’re looking for a confident, hands-on hospitality professional ready to take the next step in their career. Lake Macquarie Tavern is part of the Don Hodge Group – a family-owned hospitality group with venues across Newcastle, Sydney and Forbes, including The Belmont Hotel and Warners at the Bay in the Lake Macquarie area.

This is a great opportunity for an experienced Assistant Manager, Duty Manager or Operations-focused Pub Manager who’s ready to step up. You’ll have the support of an Area Manager and a strong head office team.

About the Venue

Lake Macquarie Tavern is a busy suburban pub with a loyal local crowd. The site includes:

A large bistro with family-friendly focus

TAB and Gaming

Sports bar with a strong local following

Drive-through bottleshop

We’ve got big plans for the venue and are looking for a manager who can assist in leading the team through its next stage of growth.

What You’ll Do

Lead day-to-day venue operations across bar, bistro, gaming and bottleshop

Manage and mentor a team of department managers and supervisors

Drive sales performance, profitability and compliance

Champion great service and a positive workplace culture

Oversee rostering, training, and venue presentation

Work closely with head office on marketing, events and community partnerships

What We’re Looking For

Previous experience as a 2IC, Assistant Manager, or senior Duty Manager in a pub or large hospitality venue

Strong leadership and communication skills

Understanding of financial performance and compliance requirements

A people-first attitude – you lead from the front and support your team

RSA, RCG and TAB compliance certificates (required)

A passion for hospitality and creating memorable experiences

What’s on Offer

Competitive salary package based on experience

Weekly food & beverage allowance

Ongoing mentoring and development within Don Hodge Group

Supportive leadership structure and strong group resources

The opportunity to make an impact and grow your career within a multi-venue group