Venue Operations Lead - Guest-Focused Hospitality

Federalhospitalitycareers; Launceston; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Free daily staff meal

Free uniforms laundered onsite

Discounts across Federal Hospitality

Job summary

Country Club Tasmania’s The Range is seeking a hospitality leader to energise the team, welcome guests and keep daily operations running smoothly in a dynamic entertainment venue. You will support the Venue Operations Manager, lead by example and ensure high service standards while managing cost and safety.

You’ll bring proven hospitality management experience, strong communication, rostering and event support skills, with a commitment to safety and outstanding guest experiences in a busy resort

Qualifications

• Experience in hospitality management or a similar role.
• Guest-first approach with strong communication skills.
• Strong organisational skills with ability to prioritise in a fast-paced environment.
• Understanding of rostering, cash handling, stock control and managing labour costs.
• Commitment to safe work practices and high service standards.
• Accreditations such as RSA (Responsible Service of Alcohol) and related compliance.
• Familiarity with event support and sport/entertainment venue operations.

Responsibilities

• Lead, coach and develop the team to deliver great service.
• Support smooth day-to-day operations and keep the team on track during busy periods.
• Help bring venue events and golf competitions to life.
• Build positive guest connections and resolve concerns with care.
• Support cost control and maintain a safe, welcoming and well-presented venue.

Skills

Hospitality leadership

Guest service

Team management

Roster management

Cash handling

Stock control

Cost control

Job description

Country Club Tasmania’s The Range is seeking a hospitality leader to energise the team, welcome guests and keep daily operations running smoothly in a dynamic entertainment venue. You will support the Venue Operations Manager, lead by example and ensure high service standards while managing cost and safety.

You’ll bring proven hospitality management experience, strong communication, rostering and event support skills, with a commitment to safety and outstanding guest experiences in a busy resort