Venue Operations Assistant

University of New South Wales; Penrith City Council; On-site; AUD 76,000 - 92,000; Full time

Benefits offered by this job

Flexible Working Options

3 extra leave days in December

Career development opportunities

Discounts on UNSW courses

Flexible 17% Superannuation

Discounts and entitlements

Job summary

University of New South Wales is seeking a Venue and Event Services team member to support day-to-day operations, ensuring spaces are welcoming, professional, and event-ready. You will coordinate sets, handle client enquiries, and support casual staff across a range of meetings and events.

The role requires strong customer service, administrative skills, and the ability to work evenings and weekends as per event schedules; on-campus Kensington, NSW location.

Qualifications

• Service-focused experience in venues or events is preferred.
• Strong administrative capability and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent stakeholder management and client service skills.

Responsibilities

• Deliver front-of-house and on-site event operations for positive client experiences.
• Ensure venues are presented, event-ready and maintained to high standards.
• Administer service requests and liaise with facilities stakeholders.
• Coordinate venue setups and guide casual crew.
• Contribute to venue and event services continuous improvement.

Skills

Customer service

Verbal communication

Written communication

Administrative processes

Digital applications

Teamwork

Job description

Employment Type: Full-time, continuing

Remuneration: Starting from $84k + 17% super and leave loading

Location: Kensington, NSW (On-campus role)

About UNSWUNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter.

Why Your Role Matters

As a key member of the Venue and Event Services team, you will help create exceptional experiences for event attendees by providing essential day-to-day support that ensure events and venues are delivered efficiently. Supporting the Venues and Events Manager, this role ensures every space is welcoming, professionally presented, and event-ready, while supporting the seamless delivery of a diverse range of meetings and events. Through coordinating venue setups, managing service requests, supporting casual event staff, and responding to client enquiries, you will play an important role in maintaining high service standards and operational continuity across our managed venues. Due to the nature of this role, occasional out of hours and weekend work is required aligned to event schedules across weekday evenings and weekends.

• Deliver exceptional front-of-house and onsite event operations to ensure positive client and guest experiences.


• Ensure venues are professionally presented, event-ready, and maintained to high standards.


• Administer operational service requests and liaise with internal facilities stakeholders.


• Co-ordinate venue set ups and provide direction and assistance to casual crew.


• Contribute to venue and event services project activity and continuous improvement.

Who you are

Holding service-focused experience with strong administrative capability, ideally in the venue or events space to support venue operations and event delivery in a fast‑paced environment. Highly organised and detail-oriented, you excel at managing competing priorities, building positive stakeholder relationships, and ensuring exceptional service outcomes, alongside:

• High level of customer service.


• Great verbal and written communication skills.


• Strong understanding of administrative processes and digital applications.


• Ability to solve problems following learnt procedures.


• Experience in working effectively individually, and as part of a team in a service-focused operational environment.


• Professional background within hospitality, venues, or events industry desirable.

For further information on the role & responsibilities, please refer to the position description.

UNSW Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

• Flexible Working Options (work from home, flexible hours etc)


• Additional 3 days leave during December shutdown period.


• Career development opportunities


• Up to 50% discount on UNSW courses


• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.


• Discounts and entitlements (retail, education, fitness passport)

Job queries contact

For queries on the recruitment process, please contact Katherine Molloy: [e-mail]. Please note applications sent directly to the contacts above cannot be accepted.

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.